Job Description
We are looking for a detail-oriented Logistics Coordinator to support order flow, customer communication, and distribution activities for a Contract position based in West Seneca, New York. This role focuses on delivering dependable service to customers and partners by managing order-related requests, tracking shipment activity, and coordinating with internal teams across sales, operations, supply chain, and finance. The ideal candidate is organized, responsive, and comfortable handling multiple priorities while maintaining accuracy and a high level of professionalism.
Responsibilities:
• Serve as a primary point of contact for customer inquiries related to product details, pricing, stock levels, shipment timing, and order progress.
• Process incoming orders with accuracy by validating item information, quantities, pricing, and delivery requirements before release.
• Communicate clearly with customers and sales partners regarding confirmations, delays, backorders, shipment updates, and other order changes.
• Manage post-order support activities such as cancellations, returns, replacements, credits, and related service requests in line with established guidelines.
• Maintain complete and accurate records of customer interactions, requests, and resolutions within designated systems and documentation tools.
• Partner with sales, operations, supply chain, and finance teams to resolve delivery, inventory, billing, and account-related issues efficiently.
• Escalate complex service concerns to the appropriate internal stakeholders while continuing to monitor progress through final resolution.
• Contribute to service and process improvements by identifying patterns, sharing customer feedback, and supporting reporting on open orders, returns, inquiries, and backorders.• Experience in logistics, distribution, customer service, order coordination, or a related operational support role.
• Working knowledge of logistics and supply chain processes, including order handling, shipment coordination, and delivery follow-up.
• Strong attention to detail with the ability to review order data accurately and manage multiple transactions at once.
• Clear written and verbal communication skills for interacting with customers, sales teams, and cross-functional business partners.
• Ability to stay organized, prioritize effectively, and maintain ownership of issues until they are resolved.
• Proficiency with business systems or customer service platforms used for order entry, account updates, and documentation.
• Comfortable collaborating across departments to address inventory, billing, and service-related questions in a timely manner.
