Customer Service Representative

Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Customer Service Representative to join a collaborative and supportive team. This role combines high-volume customer interaction, order processing, insurance verification, and referral coordination while helping patients navigate their healthcare needs.

• Handle a combination of inbound and outbound calls, including order processing and customer follow-up.
• Assist patients with referrals, documentation requirements, and insurance-related questions.
• Enter and maintain accurate information in EMR systems, including authorizations, insurance details, and expiration dates.
• Verify insurance coverage and coordinate updates within company databases.
• Process, review, and submit documentation and orders accurately and efficiently.
• Respond to customer inquiries via phone and email in a timely manner.
• Troubleshoot customer concerns and assist with complaint resolution.
• Utilize internal resources, insurance guidelines, and authorization tools to ensure compliance and quality standards.
• Identify trends or issues related to insurance carriers and communicate findings to leadership.

Required:

• Minimum 1 year of customer service experience.
• Experience in a high-volume call environment handling 40+ calls daily.
• Proficiency with Microsoft Office applications.
• Strong multitasking, problem-solving, and time management skills.
• Basic computer and data entry experience.

Preferred:

• Durable Medical Equipment (DME) experience.
• Bilingual skills.
• Previous office-based customer service experience.

• Monday through Friday
• Choice of:
  • 8:30 AM – 5:00 PM
  • 10:30 AM – 6:00 PM
• Candidates who can work at least one weekend day are preferred.

This is a Contract position based out of Evansville, IN.

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Evansville,IN.

This position is anticipated to close on Oct 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.