Administrative Assistant

APW Company of America · Scranton, PA · Full-time · On-site · Monday–Friday 8AM-4:30 PM

About us
APW has built specialty electromagnets and precision coil windings for more than 80 years. We're a small, ISO 9001-certified manufacturer supplying robotics, medical, aerospace, and industrial automation customers.

About the role
Our order volume is growing, and we're adding front office support. You'll be the steady presence at the front desk: answering the phones, keeping the inbox under control, and making sure nothing slips through the cracks. You'll work alongside our office manager and report directly to the President.

What you'll do

• Answer and route calls, take complete messages, and cover the front desk all day
• Monitor the company inbox, sort and route email, and flag anything that needs a decision
• Keep a running task list, track open items to completion, and follow up without being asked
• Greet visitors and carriers, and coordinate pickups so shipments are ready on time
• Enter order, purchasing, and receiving data in NetSuite, and flag anything that doesn't match
• Keep customer and vendor contact and address records accurate
• Maintain NetSuite CRM data
• Scan, file, and organize documents digitally
• Support Office Manager and Owner with ISO related compliance routine tasks
• Help track recurring deadlines, renewals, and records due dates, and give notice before they come due

What we're looking for

• 2+ years of office, administrative, or customer service experience
• Organized, follows through, and closes the loop without reminders
• Comfortable on the phone and with people at the front desk
• Accurate data entry and strong attention to detail
• Proficient in Outlook and Excel
• Reliable on-site attendance

Nice to have: ERP experience (NetSuite a plus; we'll train the right person), a manufacturing or distribution background.

Details

• Paid time off and holidays
• Health benefit contribution
• Room to grow: this role expands in scope and title with demonstrated performance

APW Company of America is an equal opportunity employer.

APW Company of America has designed and built specialty electromagnets and precision coil windings for more than 80 years. From our facility in Scranton, PA, our small, ISO 9001-certified team supplies customers in robotics, medical devices, aerospace, and industrial automation. We're a hands-on shop where everyone's work matters and good people get more responsibility.