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Host

Trailborn Highlands

Highlands, NC 28741 • $16.00 to $19.00 / hr • 9/26/2026

Customer Service , General , Restaurant / Foodservice

Job Description

Job Description

ABOUT OUR ROLE

The Hostis responsible for managing the guest reservation / table management system, welcoming/greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing.

ABOUT OUR VALUES

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

ESSENTIAL

FUNCTIONS

  • Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
  • Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
  • Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
  • Review all guest feedback and summarize for staff and management to review daily.
  • Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
  • Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.

QUALIFICATIONS

Experience:

  • Previous customer service or hospitality experience preferred, but not required
  • Experience handling reservations or guest seating systems is a plus

Skills:

  • Excellent communication and interpersonal skills
  • Ability to stay positive and composed under pressure
  • Strong organizational and multitasking abilities
  • Basic math skills (for handling waitlists and seating rotations)

Attributes:

  • Friendly, approachable, and professional demeanor
  • Enthusiastic about creating a welcoming environment for guests
  • Punctual, reliable, and well-groomed
  • Team-oriented with a flexible, can-do attitude

PHYSICAL

REQUIREMENTS

  • Ability to stand for extended periods
  • Comfortable walking and moving around the dining area
  • Ability to occasionally lift items up to 25 pounds (e.g., chairs)

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical(with company contribution)

Eligible

-

-

Dental(with company contribution)

Eligible

-

-

Vision(with company contribution)

Eligible

-

-

Paid Time Off

Eligible

-

-

401(k)(with company match)

Eligible

Eligible

-

Sick Time

Eligible

Eligible

-

Employee Dining Discounts

Eligible

Eligible

Eligible

Employee Marketplace Discounts

Eligible

Eligible

Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

$16-$19/hour

JOB STATUS

Regular Full Time