Job Description
We are looking for an experienced IT Change Manager to support a high-visibility tax modernization initiative. This long-term contract opportunity is suited for a detail-oriented individual who can guide organizational adoption, strengthen stakeholder engagement, and help teams navigate change within a complex public-sector environment. The role blends change leadership, communication planning, and business partnership to improve operational effectiveness and service outcomes for residents and businesses.
Responsibilities:
• Lead change management activities that support the successful adoption of technology and process improvements tied to the tax modernization program.
• Develop and carry out communication, stakeholder engagement, and readiness strategies that help employees and business partners understand upcoming changes.
• Partner with cross-functional teams to gather business needs, translate impacts, and align change plans with project goals and operational priorities.
• Create and maintain business requirement documentation, training support materials, and adoption plans for affected departments and users.
• Assess organizational impacts, identify resistance risks, and recommend practical actions that improve user readiness and participation.
• Collaborate with technical and functional teams working across ERP and business application platforms, including Epicor and Oracle NetSuite-related environments.
• Track change adoption metrics, collect feedback from stakeholders, and adjust engagement approaches to improve outcomes throughout the project lifecycle.
• Support implementation coordination where system updates, integrations, or application enhancements require structured communication and end-user preparation.• Proven experience leading change management efforts for large-scale technology or enterprise transformation programs.
• Strong ability to produce clear business requirement documents and translate complex project impacts into actionable plans.
• Background working with ERP platforms or enterprise business applications such as Epicor, Oracle NetSuite, or similar systems.
• Understanding of organizational change practices, stakeholder management, training readiness, and communication planning.
• Familiarity with enterprise technology environments that may include ABAP or related application support within integrated systems.
• Excellent written and verbal communication skills with the ability to engage technical teams, business leaders, and end users effectively.
• Ability to manage multiple priorities in a structured way within a complex, fast-paced project setting.
