Robert Half is seeking a friendly, professional, and solutions-oriented Customer Service Representative to join a local team. In this role, you will serve as the first point of contact for customers, helping to address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering outstanding service.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person
- Resolve customer concerns efficiently and professionally
- Provide accurate information about products, services, policies, and procedures
- Maintain detailed and accurate customer records in CRM or other systems
- Escalate complex issues to the appropriate department when needed
- Process orders, returns, exchanges, or service requests
- Follow up with customers to ensure issue resolution and satisfaction
- Collaborate with internal teams to improve service quality and customer outcomes
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1+ years of customer service experience preferred
- Strong verbal and written communication skills
- Excellent problem-solving and conflict-resolution abilities
- Proficiency with Microsoft Office and customer relationship management systems
- Ability to multitask, prioritize, and remain calm under pressure
- Strong attention to detail and organizational skills
Apply online today!
