Job Description
We are looking for a Customer Service Representative to join a team in Greenville, South Carolina in a contract role with the potential to become permanent. This position supports distributor orders by assisting customers with product-related questions, entering order details accurately, and providing dependable service across a variety of daily tasks. The ideal candidate is organized, comfortable working with numbers, and able to manage shifting priorities while maintaining a high level of accuracy.
Responsibilities:
• Assist distributor customers by responding to questions about fabric products, order details, and service needs through inbound and outbound communication.
• Enter customer orders carefully and verify information to ensure accuracy in quantities, pricing, and delivery details.
• Provide flexible support across customer service activities, stepping in where needed to help maintain smooth daily operations.
• Handle incoming calls professionally and follow up with customers when additional information or clarification is required.
• Review order information with close attention to detail to reduce errors and support a positive customer experience.
• Perform basic calculations and work confidently with numerical information related to orders, quantities, and account details.
• Organize daily tasks effectively to meet service expectations and respond to customer requests in a timely manner.• Previous experience in customer service, call center support, or a similar customer-facing role.
• Ability to process order entry accurately and work comfortably in a fast-paced environment.
• Strong attention to detail with the ability to identify and correct discrepancies.
• Comfort working with numbers, including memorization and basic calculation skills.
• Effective time management skills and the ability to balance multiple priorities throughout the day.
• Strong verbal communication skills for handling inbound and outbound customer interactions professionally.
• Dependable computer skills and the ability to learn job-related systems and processes quickly.
