Position Overview
A growing manufacturing company in Wallingford, CT is seeking a detail-oriented and customer-focused Sales Assistant to support the sales team with administrative, customer service, and order management functions. The Sales Assistant will play a key role in maintaining client relationships, processing orders, coordinating with internal departments, and ensuring a smooth sales process from inquiry through delivery.
Responsibilities
- Provide administrative support to the sales team and sales management.
- Process customer orders, quotes, and sales documentation accurately and efficiently.
- Maintain customer records and sales data within CRM and ERP systems.
- Respond to customer inquiries regarding products, pricing, order status, and delivery timelines.
- Coordinate with production, purchasing, shipping, and customer service teams to ensure timely order fulfillment.
- Prepare sales reports, presentations, and correspondence.
- Track open orders and proactively communicate updates to customers and internal stakeholders.
- Assist with inventory availability checks and product information requests.
- Schedule meetings, manage calendars, and coordinate customer visits when needed.
- Support special projects and other administrative duties as assigned.
Qualifications
- Associate's degree preferred; equivalent experience considered.
- 2+ years of sales support, customer service, or administrative experience.
- Experience in a manufacturing, distribution, or industrial environment preferred.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Experience working with CRM and ERP systems is highly desirable.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced team environment.
- High level of accuracy and attention to detail.
Preferred Skills
- Experience supporting outside sales representatives.
- Knowledge of order processing and customer account management.
- Ability to analyze sales data and generate reports.
- Strong follow-up and customer relationship management skills.
Why Join This Team?
This is an excellent opportunity to join a well-established manufacturing company where you can contribute to a collaborative sales operation, build strong customer relationships, and support business growth in a fast-paced and professional environment.
