Customer Service Representative

Customer Care Representative - Mortgage Services

Location: Tempe, AZ (100% On-Site)

Pay: $20.00/hour

Employment Type: Contract-to-Hire

Industry: Mortgage & Financial Services

Start Your Career in Financial Services

Robert Half is partnering with a growing national mortgage company to hire Customer Care Representatives in Tempe, AZ.

This is an excellent entry-level opportunity for individuals who enjoy helping customers, learning new skills, and building a long-term career. No mortgage experience is required. You'll receive paid training, ongoing coaching, and opportunities for advancement within a stable and growing organization.

Why Join Us?

Paid training provided

No mortgage industry experience required

Full-time, consistent schedule

Supportive team environment with coaching and development

Career growth opportunities in the financial services industry

Potential for permanent employment and excellent company benefits

What You'll Do

As a Customer Care Representative, you'll assist mortgage customers through both inbound and outbound phone calls.

Responsibilities include:

• Answer customer questions regarding mortgage payments, escrow accounts, and loan information
• Make outbound calls to customers regarding missed or past-due payments
• Provide professional, empathetic, and solution-focused customer service
• Accurately document customer interactions in company systems
• Follow company compliance, quality, and customer service standards
• Participate in ongoing training and professional development programs

Schedule

Full-Time | 40 Hours per Week

Monday-Friday

• Spring/Summer Hours: 9:00 AM - 6:00 PM
• Fall/Winter Hours: 10:00 AM - 7:00 PM

Monthly Saturday Rotation

• One half-day Saturday per month
• Typical hours: 7:00 AM - 11:00 AM or 8:00 AM - 12:00 PM

What We're Looking For

• Strong customer service and communication skills
• Comfortable speaking with customers over the phone
• Reliable and professional work ethic
• Ability to learn new systems and processes
• Interest in building a career within the mortgage and financial services industry

Apply today to start your career with a leading mortgage services organization and gain valuable experience in the financial services industry.