RMA Operations Specialist

RMA Operations Specialist

The Musco RMA Operations Team has an opening for an RMA Operations Specialist at our Oskaloosa office. In this position, you will support the production of remanufactured products by performing a variety of tasks across multiple manufacturing stations. Focusing on the standardized procedures to check in, inspect, complete quality checks, assemble, maintain inventory, packaging, and shipping of electronic products. Contributes to maintaining production flow, ensuring product quality and safety in a fast-paced environment, while supporting Product Reliability and Warranty goals. This role does not require technical experience.

If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Hear why we are #TeamMusco

Essential Criteria:

• High school diploma or equivalent.
• Shipping and receiving practices ideal.
• RMA processing experience is a plus.
• Previous manufacturing experience desired.
• Ability to follow standard operating procedures and written work instructions.
• Self-motivated with a willingness to learn new skills.
• Capability to multi-task in a high pace environment.
• Strong organizational skills with an attention to detail.
• Ability to work well independently and/or as part of a team.
• Effective communication and collaboration with various teams to ensure RMAs are managed correctly.
• Basic MS Office proficiency and computer skills.

Roles and Responsibilities:

• Unpack and check-in inbound RMA products into the RMA systems.
• Inspect and sort returned units for further processing.
• Assist in moving work-in-progress and production materials to various testing, rework, and repair stations.
• Perform order picking, filling, and packaging service orders for outbound shipments.
• Coordinate the preparation, packaging, and shipment of all outgoing orders, ensuring accuracy of paperwork and timeliness.
• Collect repair data and help maintain RMA repair database.
• Operate hand tools and simple test equipment to test incoming product.
• Complete other duties as assigned.

Who is Musco:

For more than 50 years, Musco has specialized in sports and large-area lighting and technology, providing innovative solutions for projects in more than 135 countries. Headquartered in Oskaloosa, Iowa, Musco has more than 2,100 team members worldwide. Musco was named an Iowa Top Workplace by The Des Moines Register (2023–2025) and a USA TODAY Top Workplace (2025–2026). Learn more at www.musco.com.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes various health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco, we make it happen and want you to be a part of it.

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