Benefits:- Employee discounts
- Bonus based on performance
- Dental insurance
- Free uniforms
- Health insurance
- Vision insurance
About the Role: America's Service Station in Alpharetta, GA is looking for a motivated and customer-focused Automotive Service Advisor/Writer to join our team! This is your opportunity to be the vital link between our customers and our skilled technicians, delivering a seamless and trustworthy auto service experience. If you thrive in a fast-paced environment and have a passion for cars and people, we want to hear from you!
Responsibilities:- Greet customers and conduct vehicle walkarounds to assess service needs and concerns
- Write accurate and detailed repair orders based on customer descriptions and technician inspections
- Communicate vehicle diagnosis, recommended repairs, and service timelines clearly to customers
- Provide cost estimates and obtain customer approvals prior to initiating repairs
- Coordinate workflow between customers and service technicians to ensure timely vehicle completion
- Follow up with customers on vehicle status and notify them of any additional repairs or delays
- Upsell preventative maintenance services and additional repairs based on vehicle inspections
- Process payments and review completed repair orders with customers at vehicle delivery
Requirements:- Previous experience as an Automotive Service Advisor, Service Writer, or similar customer-facing auto service role
- Strong knowledge of automotive systems, maintenance schedules, and repair terminology
- Excellent communication and customer service skills
- Ability to multitask and manage workflow in a high-volume service environment
- Experience with auto service management software (AllData, Tekmetric, RO Writer, or similar)
- Valid driver's license with a clean driving record
- Detail-oriented with strong organizational and follow-up skills
About Us: America's Service Station has built a trusted reputation in the Alpharetta, GA community by delivering honest, high-quality automotive repair and maintenance services. Our customers keep coming back because they know they can count on us for transparent service and expert care. Our team enjoys a supportive work environment where skill is valued, growth is encouraged, and every day brings the satisfaction of keeping our community on the road.
