Job Description
We are looking for a Customer Service Representative to support order processing and customer account activities for a Long-term Contract position in California. This role is well suited to someone early in their career who is organized, responsive, and comfortable working with routine office software to keep customer information accurate and up to date. You will help manage incoming orders, answer customer questions, and track fulfillment progress while partnering with team members to maintain dependable service.
Responsibilities:
• Enter customer orders accurately and maintain account details within the order fulfillment system.
• Review order activity and follow up on status to help ensure shipments are completed according to committed timelines and forecasted availability.
• Respond to customer questions and service requests in a detail-focused and timely manner.
• Prepare routine reports, internal records, and customer-facing correspondence with clear and accurate information.
• Use word processing and spreadsheet tools to organize documentation and support daily service operations.
• Work closely with supervisors and experienced team members to resolve standard account issues and complete assigned tasks.
• Contribute to team coverage by assisting with shared service activities and maintaining consistent account support.• 0-2 years of experience in customer service, order support, or a related administrative environment.
• Ability to enter and manage data accurately in order processing or fulfillment systems.
• Working knowledge of word processing and spreadsheet applications.
• Strong written and verbal communication skills for customer interaction and routine correspondence.
• Good organizational skills with attention to detail when handling orders, reports, and documentation.
• Ability to follow direction, learn established procedures, and collaborate effectively with team members.
• Comfortable managing multiple routine tasks in a fast-paced office setting.
