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NOW HIRING
SERVICE DISPATCHER / INTERNAL WRITER
$45,000–$65,000 / Year | Full-Time | In-Person
Methuen,MA • Brand-newstate-of-the-artfacility
EARN $45,000–$65,000 / YEAR
Prior dealership dispatcher / internal writer experience REQUIRED
ABOUT METHUEN CDJR
Methuen CDJR part ofThe Best Automotive Group is opening a brand-new Chrysler, Dodge, Jeep, and Ram dealership in the heart of the Merrimack Valley, andwe’rebuilding our service team from the ground up. We are an established, family-oriented automotive group witha strong reputationfor integrity, professionalism, and outstanding customer service throughout the region.
Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people accessible, knowledgeable, accountable, and committed to doing things the right way.
ABOUT THE ROLE
We’rehiring an experiencedService Dispatcher / Internal Writerto be the engine room of our shop. You will route repair orders to the right technicians based on skill, certification, and availability, keep the shop moving, and write and manage all internal and warranty ROs with accuracy. This role is the difference between a shop that runs and a shop that flies we need someone who already knows how to do it.
Compensation:$50,000–$75,000 per year,based on experience and proven dispatcher production.This is not an entry-level role prior dealership dispatch / internal writer experience isrequired.
RESPONSIBILITIES
Dispatch repair orders to technicians based on skill level, factory certifications, current workload, and shop capacity
Maximize shop productivity andproficiencyby keeping every bay moving and every tech producing
Write and process all internal, warranty, and used-car-recon repair orders with accuracy and proper documentation
Track repair status throughout the day and proactively communicate timing, parts availability, and bottlenecks to Service Advisors
Coordinate with the Parts Department to ensure parts are staged and ready for scheduled work
Manage carryover ROs, sublet work, and rework keep the board clean and current
Ensure all repair orders are properly noted, flagged, and closedin a timely manner
Partner with the Service Manager to support technician efficiency, training assignments, and pay-plan accuracy
QUALIFICATIONS
Prior dealership Service Dispatcher and/or Internal Writer experience REQUIRED this role is not entry-level
CDJR / Mopar dealership experience strongly preferred
Proficiencywith Dealertrack, CDK, or equivalent dealership DMS
Strong understanding of warranty submission,op-codes, and labor times
Highly organized with the ability to manage many moving pieces under pressure
Excellent written and verbal communication skills
Process-driven team player who thrives in a fast-paced shop environment
Valid driver’s license with a clean driving record
WHY JOIN OUR TEAM
This is a key seat in a brand-new shop.You’llwork in a modern facility with the latest equipment, alongside a team that values process, accountability, and getting it right. We invest in our people through training, manufacturer-backed certifications, and clear paths for advancement including into Service Management.
WHAT WE OFFER
$45,000–$65,000/yr earning potential
Medical / Health insurance
401(k) with company match
Dental insurance
Paid time off (PTO)
Vision insurance
Life insurance
Employee vehicle purchase discounts
Manufacturer-backed training programs
Clear paths for career advancement
APPLY TODAY
Submit your resume in person or by email to be considered. Qualified candidates will be contacted directly.
Pre-Employment Screening:Allapplicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment.
Equal Opportunity Employer
Methuen CDJR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you requirean accommodation.