Please Accept our Privacy Policy
JOB DESCRIPTION
Join our dynamic healthcare team as a Case Manager, where you will play a vital role in coordinating patient care and ensuring seamless transitions across various healthcare settings. This energetic position offers the opportunity to utilize your clinical expertise, critical thinking, and compassionate communication skills to improve patient outcomes. As a Case Manager, you will collaborate with multidisciplinary teams, manage complex cases, and advocate for patients’ needs within a fast-paced hospital environment. Your dedication will directly impact the quality of care delivered and help optimize resource utilization. It’s essential to collaborate with one’s care team and circle of care to meet their community objectives and goals.
OUR MISSION:
HOPE “Helping Others Prosper Everyday” by advocating through networks of resource solutions and building partnerships to support person-centeredness and informed decision-making for a diverse population, desiring to thrive in their communities.
We strive to support a “customized person-centered” plan of action. Our approach is designed to keep the person first and utilize resources in the community towards meeting their community goals.
We are passionate about the people we serve and the service we provide. We aim to go above and beyond to support others in accomplishing their community goals towards living a self-fulfilling, productive, and stable life in the community.
Our values keep us bounded in service provision. The values of our “HOPE Benefit” are as follows:
PRIMARY OBLIGATIONS
Understanding and adhering to program rules and restrictions
Assessing participants eligibility and determining their housing and service needs
Assisting participant with efficient searches for available and suitable housing
Develop a customized, person-centered housing plans with participants
Provide support aiding in applying for benefits to increase financial independence, various skills ability, access to essential community resources, and connecting with various providers
Respond to client crisis as they arise and work to problem solve and deescalate situations
Provide Case Management that includes frequent face-to-face and phone contacts with each participant, per week, with a caseload of approximately 5participants
Communicate with case management team members, community professionals, and other service providers to ensure that services for the participant are properly coordinated
Collaborating with government agencies, community organizations, and property owners
Preparing and maintaining electronic health records, activity documentation, and reports to ensuring it is in accordance with the expectations for timely and thorough billing and in compliance with HIPPA and Data Privacy Practices
PROGRAM EXPECTATIONS
Investigating and resolving client and landlord issues
Ensuring participants understand their rights and responsibilities as tenants
Providing clients with information & refer them to additional support programs or services
Provide flexible services within a schedule that meets the needs of participants
Develop individualized care plans that include discharge planning, utilization review, and coordination of services across hospital departments, treatment centers and nursing homes; other qualified settings.
Represent the organization with a positive and professional image, at all times
Provides and promotes unconditional positive regard to all participants regardless of race, creed, gender, religion, sexual orientation, disability, and economic status
Meets performance criteria as outlined in annual performance evaluation
Participate in staff meetings and meet regularly with program coordinator
Participate in multidisciplinary processes to advocate for appropriate housing and resource allocation within a community based setting, supporting long-term goals
Support discharge planning by arranging services, equipment, and supports customized to meet the person's needs and stability
Performs other duties as requested or assigned
EDUCATION AND SKILL QUALIFICATION
Bachelor's Degree (preferred), or Associate's Degreewith 2+ years of Case Management experience
Reliable Transportation with activeauto insurance
Minnesota current and valid driver's license, and a acceptable driving record
The ability to work with integrity, independently
Knowledge of housing resources, social service agencies and community services
Experience with working in a diverse, continuum of services in a fast-paced, growing agency
Good verbal and written communication, diverse interpersonal, and active listening skills
Strong analytical, mediating, and negotiation skills
Excellent organizational and case management skills
Comply and retain a thorough working practice of agency policies, protocols and procedures
Leadership skills and the capability of working alone with little supervision
Support with innovation and tenacity towards providing creative solutions in supporting individuals in their community- safely, with a vision of a holistic approach
Ability to understand and operate Microsoft programs and software
Ability to type 45 WPM
WAGES: $21.00-$25.00 per hour, DOQ
HOPE “Helping Others Prosper Everyday” by advocating through networks of resource solutions and building partnerships to support person-centeredness and informed decision-making for a diverse population, desiring to thrive in their communities.