Summary
The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Core Competencies
- Able to work efficiently as a part of a team as well as independently.
- Attention to detail in all areas of work.
- Effective communication skills with individuals at all levels of the organization
Job Duties
- Monitor daily flight schedules and provide operational updates to leadership and frontline employees.
- Coordinate communication between airline partners, flight crews, airport personnel, and station leadership.
- Prepare and maintain operational records, reports, and required documentation.
- Ensure arrival and departure paperwork is completed accurately and submitted within required timeframes.
- Assist with auditing operational processes and verifying compliance with company and airline procedures.
- Track and maintain operational logs, safety reports, and other station records.
- Monitor station email accounts and respond professionally and promptly to requests and inquiries.
- Support training initiatives by maintaining training records and tracking required certifications.
- Assist in preparing for airline audits, audits, customer audits, and internal reviews.
- Communicate delays, operational changes, weather impacts, and other critical information to the appropriate personnel.
- Provide administrative support to Supervisors, Lead Agents, and Station Leadership.
- Maintain accurate records of equipment inspections, safety documentation, and compliance requirements.
- Handle confidential information with professionalism and discretion.
- Perform additional duties as assigned to support station operations.
- Must be 18 years of age.
- High School diploma.
- Enthusiastic about Customer Service
- Must be capable of lifting/pushing/pulling up to 70 lbs. on a regularbasis.
- Ability to work nights, weekends, holidays, and varyingschedules.
- Proficient Computer Skills
- Must be able to stand, lift, bend for an extended period.
- Must successfully complete airline specific training programs andrecertification
- The ability to read, write and fluently speak and understand the English language.
