About Us
Cut Up Debt, LLC is a Christian faith-based, profitable, and organically grown debt relief provider that has been successfully operating for eight years. We have a proven model, a strong market reputation, and a flow of organic leads. Our founder focuses heavily on closing sales and revenue generation, which means we need a growth-minded, systems-obsessed leader to take the reins of both our front-end lead generation and our operational backend.
We are preparing for our next phase of aggressive scaling and need a dedicated, permanent manager to build the infrastructure, lead our team, and drive our growth to the next level.
The Role
We are seeking a highly autonomous General Manager / Director of Operations to drive our company’s growth from end to end. In this role, you will take ownership of our front-end marketing and lead generation strategies, manage our overseas remote workforce, optimize fulfillment processes for scale, and ensure we deliver an exceptional customer experience.
Your mandate is comprehensive: generate new leads, maximize the output of our existing team, establish bulletproof systems, integrate AI solutions to eliminate bottlenecks, and ensure the founder can spend his focused time exclusively on revenue-generating conversations. If you love taking chaotic potential and turning it into a well-oiled, scalable machine, this is the role for you.
Core Objectives & Responsibilities
- Front-End Growth & Lead Generation: Develop and execute strategies to drive company growth. Optimize our current organic channels, identify new lead sources, and implement marketing systems to consistently feed the sales pipeline.
- Systems & Pipeline Ownership: Take complete ownership of the client pipeline immediately after a verbal "yes" is secured on a sales call. Establish, document, and enforce robust systems and processes to drive the onboarding workflow and document execution seamlessly.
- Scale & Infrastructure: Continuously evaluate and stress-test internal systems. Translate successful workflows into permanent, easily digestible Standard Operating Procedures (SOPs) to future-proof the business and allow the team to execute autonomously as volume increases.
- Customer Service Excellence: Set the standard for client interactions. Ensure the backend team resolves issues quickly, communicates clearly, and maintains the high level of trust required in the debt relief industry.
- Remote Team Leadership: Directly manage, support, and conduct quality assurance for an established remote backend and customer service team based in the Philippines, ensuring they hit specific daily and weekly KPIs.
- Tech & AI Implementation: Identify and deploy technology and artificial intelligence tools to automate redundant administrative tasks, enhance customer responsiveness, and multiply the team's efficiency.
The Ideal Candidate
- Is a practicing Christian who aligns with our values and culture as a Christian faith-based company.
- Possesses proven experience as a General Manager, Operations Manager, or Director of Operations who has successfully scaled both the front-end (growth) and back-end of a growing small business.
- Bonus: Experience managing operations or marketing within a financial service, debt relief, collections, or credit-related business is a major plus.
- Bonus: While this is primarily a remote role, being located within driving distance of Tyler, Texas for occasional in-person planning and collaboration is a strong plus.
- Demonstrates a strong track record of empowering, measuring, and managing remote overseas workforces to hit specific growth metrics.
- Has hands-on experience implementing practical tech and AI solutions (e.g., automated follow-ups, document processing, or intelligent workflow routing) to reduce manual labor.
- Thrives in environments where they are trusted to manage up, providing concise, data-driven updates to a visionary founder without needing constant direction.
Compensation & Perks
- Competitive Base Salary: Commensurate with your leadership and operational experience.
- Performance Bonuses: Uncapped upside tied directly to overall company revenue growth, new lead generation, and the volume of new client files successfully processed by your team.
- Autonomy & Impact: This is not a micro-managed role. You will have the authority to drive growth, build systems, test new software, and shape the future of the company's operations.
