Definition&Purpose
Under the supervision of theAssistantDirectorRecreationalProgramsandFacility Operations, theIntermittentFrontlineServicesAssistantPEACisresponsible forsetting the tone for the member experience bymaintaininga welcoming,inclusive,and non-judgmental environmentin thePEAC.
IntermittentFrontlineServicesAssistantsmustbehave with integrity while accurately and efficiently performing the functions of the job.Theroleis responsible for equipment check-out, equipment reservations, check-in for fitness class reservations, lost & found, towel service sales, towel exchange, towel laundry duties, sales transactions for various resale items, tracking and processing late & damaged equipment, and performing customer service functions at thePEAC. TheIntermittentFrontlineAssistant handles a high volume of customers and is expected to be a resource for recreational programs and have a comprehensive knowledge about the facility.As the face of thePEAC, thefrontlinestaff is the information and accesshubandthe team’s behavior, confidence, and professionalismsetmember’sexpectationsfortheir experience with Recreational Sports and ASI Programs.
This position is based at the Cal Poly Maritime Academy on the Cal Poly Solano Campus in Vallejo, CA.
Requirements
EducationalRequirements&Qualifying Experience
- Excellent customer service skills,previouscustomer service experience preferred.
- Experience with cash handling and accounting functions.
- Exhibit critical thinkingandproblem-solvingskills.
- Ability to efficiently manage multiple tasks simultaneously.
- Ability to stay focused while working in a high-volume, fast-paced environment.
- Ability to be flexible and adapt to change.
- Ability to work independently and effectively with minimal supervision.
- Displaya high levelof attention to detail.
- Excellent oral and written communication skills.
- Ability toinitiate, establish, and foster communication and teamwork bymaintaininga positive, cooperative, productive work atmosphere.
- Ability toestablishand maintain effectiveworking relationships within avariouspopulation and with those fromvarious cultural backgrounds, specific needs, or limitations.
- Essential Duties&Responsibilities
Frontline Services
- Manage front desk operations from open tocloseeach day.
- Maintain an efficient, clean, and organized workspace.
- Maintain a welcoming and inclusive environment for members and coworkers.
- Maintain knowledge of all programs and activities held in the facility.
- Provide quality customer service andassistcustomers with fitness class check-ins.
- Effectively communicate scheduling or facility changes to members.
- Maintain knowledge of the ASI website, online registration processes, and monthly e-newsletter, providing membereducation,as necessary.
- Anticipate member needs and provide relevant solutions or alternatives.
- Ensureaccuratedocument and information retention,security protocols, and data entry.
- Provide positive public relations, program promotion,and policy education to staff and customers.
- Act as an ambassador of PEAC and ASI programming related to tours, outreach, and events.
- Effectively troubleshoot to find solutions to unexpected issues.
- Handle confidential information according to ASI policies and procedures.
- Provide support forspecial eventsasneeded.
- Communicate effectively using Teams and email.
- Maintain an awareness of safety and risk management.
- Attend staff meetings andtrainings.
Membership Services
- Sellmembershipsand day use accessto thePEAC.
- Sell and complete the registration process for members taking variousclasses.
- MaintainFusionmemberrecordsandupdateinformationas needed.
- CreatenewmemberFusion recordsandregistrations, andrefermembership cancellations andrefund requeststosupervisor.
- Assistmembersin completing requiredannualwaiver of liabilityandother applicable forms.
- Abide byestablishedpolicies and guidelinesregardingeligibility and access.
Pro Shop&Outdoor Rental Center
- Responsible for theoperationand daily opening and closingof the PEAC Pro Shop.
- Processandhandle sales transactions related to Pro Shop resale items (locks, swim goggles, etc.)
- Monitor Pro Shopresaleand lendable equipment inventory and restock.
- Follow procedures for issuing equipment, including training patrons on equipment usage.
- Follow Recreation Center towel service and laundry operation procedures.
- Ensure lost and found items are documented and tracked appropriately.
- Follow established procedures for cash handling functions.
- Review daily communications and information inCommunicationsLog.
- Explain related policies and procedures to customers.
Other Duties&Responsibilities
- The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and isrequiredtocomply withthe requirementsset forth inASI policy as a condition of their employment.
- Other duties as assigned.
Background Check
Satisfactory completion of a background check (including a criminal records check) isrequiredfor employment. ASI will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current ASI employee who was conditionally offered the position.
Period of Employment
Employment with this organization is of an "at will" nature, which means that the employee may resign at anytimeand ASI may discharge the employee at any time with or without cause.
Benefits
Compensation&Hours
- HourlyPay Rate:$16.90per hour
- Hourly Pay Range: $16.90per hour - $16.90per hour
Benefits
- Social Security (FICA)
- Unemployment Insurance
- WorkersCompensation Insurance
- Sick Leave
**Intermittent employees may not work more than1,000 hoursduring any fiscal year (7/1-6/30) and are hired on an “as needed” basis only.
Position may require early morning, late night, weekend, and holiday work availability.
Position requires summer term work availability.
Date Revised: 6/17/2026
Location: Cal Poly Solano Campus, Vallejo, CA
The AssociatedStudents, Inc. is an Equal Opportunity Employer.
