Crestfield Talent is seeking a proactive Customer Success Manager to manage client relationships, support account engagement, and help customers get consistent value from ongoing services.
This hybrid role is a good fit for someone who communicates clearly, builds strong professional relationships, and is comfortable managing multiple client accounts at once.
Responsibilities
- Manage ongoing communication with assigned customer accounts
- Conduct regular client check-ins and follow-up meetings
- Help customers navigate routine account and service needs
- Maintain accurate account notes and activity in CRM systems
- Coordinate customer requests with internal teams
- Track open issues and ensure timely follow-up
- Support client onboarding and account transitions
- Identify opportunities to improve retention and engagement
- Prepare account updates and internal summaries
Qualifications
- Strong communication and relationship-building skills
- Good organization and attention to detail
- Comfortable using CRM and office software
- Able to manage multiple customer accounts
- Professional and dependable
- Previous customer success, account management, sales, or client-facing experience is preferred
Skills
Customer Success • Account Management • Client Relations • CRM • Customer Retention • Relationship Management • Client Onboarding • Account Growth • Business Communication • Problem Solving • Organization • Time Management
Position Highlights
- Hybrid work arrangement
- Full-time schedule
- Professional client-facing environment
- Direct account ownership
- Opportunities for career advancement
