A key member of the Mode team, the Account Manager is responsible for managing both client relationships and internal workflows, ensuring the successful delivery of high-quality, strategically grounded work. This role serves as the primary point of contact for clients, guiding projects from initial briefing through final delivery, while collaborating closely with cross-functional teams across creative, strategy, digital, and production.
The Account Lead is organized, strategic, and a strong communicator who can bring clarity and connection across teams. They understand and lead technical conversations with designers, developers, producers, strategists, UX, creative, third-party vendors, and clients, and they have the ability to distill complex discussions into actionable next steps.
Working across a range of clients and projects, both digital and traditional, the Account Lead helps build trust, drive results, and shape meaningful brand experiences along the way.
About the role:
- Lead multiple projects from kickoff to delivery, ensuring work is delivered on time, on budget, and on strategy
- Develop scopes of work, manage billing and budgets, and create clear, actionable briefs, project plans, and timelines
- Navigate client challenges with confidence, providing proactive solutions and keeping teams aligned through clear communication
- Build and maintain trusting, collaborative relationships within the agency, with clients, and between the two
- Champion smart, results-driven work by guiding teams toward strategic, creative solutions that meet client goals and reflect Mode’s standards
- Develop a deep understanding of each client’s business and industry to anticipate needs, exceed expectations, and add value beyond the ask
- Collaborate closely with internal teams to integrate projects into broader agency workflows, proactively communicating needs and priorities
- Forecast, manage, and track schedules and resources throughout the project lifecycle
- Translate client feedback into clear next steps, keeping the team informed, projects moving, and potential roadblocks addressed early
- Source, manage, and nurture vendor relationships from initiation through execution
About you:
- 2-4 years of direct agency-level experience managing large-scale, complex digital and traditional projects, as well as agency resourcing
- Well-versed in agency processes and organization
- Strong, solutions-oriented leader, communicator, and connector
- Knowledgeable and educated in the digital landscape (organic social, paid social, websites, etc.)
- Proactive, enthusiastic, and empathetic team player
- Detail-oriented and able to manage multiple projects and timelines
- Exemplary in professionalism and poise
- Courageous with questions to advance experience and impact
- Calm under pressure and positive in the face of challenges
- Adaptable and deliberate in approach to work and relationships
About our benefits:
- 100% Employee Medical coverage with dental and vision options
- 5 Weeks vacation per year (19 flexible PTO days, 10 observed holidays)
- Short & Long Term Disability
- 401(k) plan with match
- Half-day Summer Fridays
- Parental leave options
- Vibrant culture with strong work/life balance
- Top 5 Charlotte's Best Places to Work for back-to-back years
We are a modern, hybrid team of 25+ that works collaboratively and strategically to help ambitious brands cohesively connect with their audiences by rising above the noise consistently, beautifully, and memorably. Mode embraces a flexible-first work environment that empowers employees to work from wherever they are, while staying connected and engaged virtually. When in-person collaboration is needed (or simply preferred), our conveniently located coworking offices at Camp North End are always available. We believe this approach supports a healthy work-life balance, enabling our team to bring their best to both their professional and personal priorities.
