Referral Coordinator

Schedule: Monday-Friday, 8:00 AM-5:00 PM PST
Shift: 8-hour shift with a 1-hour lunch

The Home Health Clinical Referral Coordinator is responsible for managing and processing referrals for home health services from referral through admission or resumption of care.

This role serves as a primary point of contact throughout the referral process, ensuring all required documentation and information is collected, accurate, and complete. The position requires a combination of clinical knowledge, referral/intake experience, technical skills, and strong communication to support timely and compliant admissions.

Quality, accuracy, and timeliness are critical to success in this role.

• Review, process, and verify referral documentation to ensure all required elements are complete.
• Coordinate with referral sources, patients/families, and internal teams to obtain necessary documentation and information.
• Manage referrals through the admission and resumption-of-care process.
• Maintain knowledge of program referral capacity and admission targets.
• Collaborate with program teams to meet daily, weekly, and monthly admission goals.
• Support clinical decision-making related to referral and eligibility determinations.
• Provide guidance, coaching, and support to clinical and non-clinical team members.
• Utilize referral portals to manage and process incoming referrals.
• Obtain orders and other documentation required for admission or resumption of care.
• Maintain accurate and current patient records throughout the referral process.
• Ensure compliance with home health policies, HIPAA, and applicable federal and state regulations.
• Participate in quality improvement initiatives, team meetings, training sessions, and daily stand-up meetings.
• Prepare reports and data as requested.
• Organize and prioritize large volumes of information while maintaining accuracy and efficiency.
• Provide exceptional customer service to patients, families, and referral sources.
• Triage incoming calls and inquiries to the appropriate team member.
• Provide information regarding home health services to patients and families as needed.
• Capture required information throughout the referral and intake process.
• Utilize established best practices to support an efficient referral-to-admission process.
• Maintain confidentiality of patient and organizational information.
• Field Support: May be required to work in the field to support clinical needs, which may include carrying a patient caseload.
• Perform other duties as assigned.

• High school diploma or GED required.
• 2-3 years of related home health referral or intake experience.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple referrals and prioritize time-sensitive information.
• Working knowledge of healthcare documentation and regulatory requirements.

• Associate or Bachelor's degree preferred.
• Experience with:
  • Health insurance verification
  • Prior authorizations
  • Healthcare referrals
  • Medicare/Medicaid billing and reimbursement
  • Referral and intake portals
• Home health clinical or referral coordination experience.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?