CUSTOMER SERVICE ASSOCIATE

Position Description: COMPANYAmerican Stationery has been crafting timeless, personalized stationery from our Peru, Indiana facility for more than 100 years. Our team of skilled artisans, printers and designers creates custom note cards, invitations and monograms that help customers celebrate life's most meaningful moments. We're a passionate crew dedicated to craftsmanship, quality and creating products worth cherishing and we're always looking for people who share that same care and pride in their work.JOB SUMMARYThe CSR serves as the vital frontline connection between our customers and our production team, directly impacting customer retention and brand loyalty. The CSR is responsible for guiding customers through the digital shopping journey, resolving order issues, and managing post-purchase logistics.ROLES AND RESPONSIBILITIES •\tProvide Customers with accurate and complete information regarding products and services.•\tProcess orders and transactions via computer software.•\tResolve Customers’ concerns, complaints, and questions, and provide appropriate solutions.•\tInteract with customers via email and phone•\tProvide pricing and place orders.•\tOther duties as assignedBASIC QUALIFICATIONS•\tH.S. diploma or equivalent required.•\tMust be able to type and effectively operate a computer•\tThe ability to distinguish between different colorsPreferred Skills•\tStrong problem solving, multitasking and organizational skills.•\tStrong verbal and written communication skills.•\tExcellent listening skills.•\tStrong problem identification and objection resolution skills.•\tAbility to answer a high volume of calls and/or email daily.•\tAbility to stay calm when customers are stressed or upset.•\tAlways maintain a positive and professional attitude towards customers.•\tMust be excellent in time management.•\tAbility to thrive in a fast-paced environment.•\tRequires the ability to work well independently or as part of a team.•\tMust have strong computer skills and have high attention to details.•\tSelf-motivated with high energy and an engaging level of enthusiasm.Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, PTO, and Company-paid holidays. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. $14.00 - $14.00 Hourly