Hampton by Hilton
Job Descriptions
HOUSEKEEPER
Position Summary
The Housekeeper is responsible for maintaining clean, comfortable, and welcoming guest rooms and hotel areas while providing friendly and professional service.
Key Responsibilities
- Clean and prepare guest rooms according to hotel standards.
- Make beds, change linens, and replace towels and guest supplies.
- Clean and sanitize bathrooms, floors, furniture, and other room areas.
- Vacuum, sweep, mop, dust, and remove trash.
- Inspect rooms to ensure they are clean, safe, and ready for guests.
- Report maintenance issues, damages, or missing items to management.
- Restock housekeeping supplies as needed.
- Maintain cleanliness in hallways and other assigned hotel areas.
- Follow hotel safety, sanitation, and security procedures.
- Respect guest privacy and protect guest belongings.
- Work efficiently while maintaining Hampton by Hilton quality standards.
- Assist other departments when needed.
- Perform other duties assigned by management.
Skills & Qualifications
- Strong attention to detail.
- Reliable and dependable.
- Ability to work independently and as part of a team.
- Good time-management skills.
- Professional and friendly attitude.
- Ability to stand, walk, bend, lift, and perform physical cleaning duties.
- Previous housekeeping or hotel experience is preferred but not required.
FRONT DESK AGENT
Position Summary
The Front Desk Agent provides professional and friendly service to guests throughout their stay while managing check-ins, check-outs, reservations, payments, and guest requests.
Key Responsibilities
- Welcome guests and provide excellent customer service.
- Complete guest check-ins and check-outs accurately.
- Verify reservations, identification, and payment information.
- Answer phones and respond to guest questions and requests.
- Process cash, credit card, and other payments accurately.
- Make and update reservations and room assignments.
- Address guest concerns and assist with resolving problems.
- Communicate with housekeeping and maintenance regarding guest needs and room status.
- Promote Hilton Honors and explain member benefits.
- Maintain a clean and organized front desk and lobby.
- Protect guest privacy and confidential information.
- Complete required reports and shift responsibilities.
- Follow Hampton by Hilton policies, safety procedures, and brand standards.
- Assist other departments when needed.
- Perform other duties assigned by management.
Skills & Qualifications
- Excellent customer service and communication skills.
- Friendly, professional, and positive attitude.
- Strong attention to detail and organization.
- Basic computer and hotel system skills.
- Cash-handling and payment-processing skills.
- Strong problem-solving abilities.
- Ability to multitask in a busy environment.
- Reliable attendance and punctuality.
- Ability to work independently and as part of a team.
- Previous hotel or customer service experience is preferred but not required.
Our Team
Join Hampton by Hilton and become part of a welcoming team committed to exceptional guest service, teamwork, cleanliness, and creating a comfortable stay for every guest.
About Hampton Inn
Hampton Inn is a well-established hotel brand within the Hilton family, focused on providing guests with a clean, comfortable, welcoming, and reliable hotel experience.
Our team members are an important part of creating a positive stay for every guest. We value teamwork, professionalism, respect, dependability, and excellent customer service.
Working With Our Housekeeping Team
Our housekeeping team plays an essential role in maintaining the quality and comfort of the hotel. Housekeepers are responsible for preparing guest rooms, cleaning and sanitizing bathrooms, changing linens, restocking supplies, maintaining public areas, and ensuring rooms are ready for arriving guests.
We are looking for dependable and hardworking individuals who take pride in their work, pay attention to detail, work well with others, and treat guests and coworkers with respect.
What We Offer
A professional and team-oriented work environment
Training and opportunities to develop hospitality skills
Recognition for hard work and excellent performance
A workplace focused on respect, inclusion, and teamwork
Housekeeping is more than cleaning roomsit is an important part of creating a comfortable and welcoming experience for every Hampton Inn guest. Hilton specifically identifies housekeeping and laundry as a key hotel career path responsible for fresh linens, comfortable rooms, and quality guest experiences.
