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Senior IT Support Analyst

Robert Half

Ankeny, IA 50021-9672 • 9/30/2026

Job Description

Job Description

Seeking a Senior IT Support Analyst to provide advanced technical support, endpoint management, and troubleshooting in an enterprise environment. This individual will serve as a senior escalation resource while supporting modernization and automation initiatives.

  • 5+ years of IT support experience.
  • Hands-on experience with Microsoft Intune, SCCM, and Windows Autopilot.
  • Experience supporting Windows 11, Microsoft 365, endpoint security, and enterprise applications.
  • Experience with Azure Virtual Desktop or similar technologies.
  • PowerShell scripting experience.
  • Strong troubleshooting, communication, and customer service skills.