We are hiring a Business Customer Service Representative who serves as a vital point of contact for business clients, ensuring their inquiries and concerns are addressed promptly and professionally. You will be the primary point of contact for small, mid-size, and enterprise accountshandling inquiries, resolving issues, and building long-term relationships. This role focuses on first-contact resolution, account support, and delivering a professional client experience across phone, email, and chat.
This position is ideal for someone who enjoys problem-solving, clear communication, and working with business customers in a structured yet supportive environment.
Responsibilities
- Respond to business customer inquiries
- Resolve customer complaints and issues by identifying problems and providing appropriate solutions
- Maintain detailed records of customer interactions and transactions
- Collaborate with sales and other internal departments to meet customer needs
- Process orders, forms, applications, and requests to ensure smooth customer experiences
- Identify opportunities to upsell or provide additional services to business clients
- Provide clear and accurate product or service information to customers
- Follow up with customers to ensure satisfaction and loyalty
What We Offer
- Competitive pay with clear advancement opportunities
- Health, dental, and vision benefits
- Training and professional development opportunities
- Supportive team environment with clear performance expectations
