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Beavercreek area company is looking for a Customer Service Representative to join their team immediately!
Job duties:
·Manage the customer order lifecycle from quote creation through order fulfillment, including reviewing plant lists, preparing quotes, processing purchase orders, entering sales orders, and coordinating internal handoffs.
·Serve as the primary liaison between customers, nurseries, trucking companies, and internal teams to ensure accurate, timely delivery of products.
·Coordinate logistics and transportation activities, including scheduling shipments, tracking orders, and proactively resolving delivery changes or disruptions.
·Respond to customer inquiries, monitor incoming communications, and provide exceptional service in a fast-paced, deadline-driven environment.
·Maintain accurate order and customer records using Sage 100 and Microsoft Office applications.
·Troubleshoot order, shipping, and customer service issues while exercising sound judgment, problem-solving skills, and a strong sense of urgency.
·Prioritize and manage multiple tasks simultaneously, adapting quickly to seasonal business fluctuations and changing customer needs.
·Build strong relationships with customers, vendors, and transportation partners through clear, professional communication and follow-through.
·Develop a deep understanding of company operations, products, and processes to support continuous improvement and long-term business success.
This is a contract-to-hire opportunity working full-time hours. For more information, please call .