Job Title: Call Center Representative
Industry: Public Transportation
Location (city, state): Tinley Park, IL
Assignment Type: Contract – Open-Ended | Potential for Permanent Hire
Pay: $17–$21/hour
Work Schedule: Full-time, 8-hour shift scheduled within a 6:00 AM–6:00 PM operating window. Candidates must be flexible to work any shift within this timeframe.
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is expanding operations and building a new team in the Tinley Park area. This is an excellent opportunity to join a growing operation with the potential for an extension or permanent employment for individuals who demonstrate strong performance and reliability.
Job Description:
We are seeking friendly and dependable Call Center Representatives to assist customers with scheduling transportation services. The ideal candidate will have a professional phone presence, strong communication skills, and a genuine desire to provide helpful and compassionate service.
This position involves assisting individuals with disabilities, so patience, empathy, and professionalism are especially important.
Key Responsibilities:
- Answer incoming customer calls in a courteous and professional manner.
- Assist customers with arranging and scheduling transportation services.
- Enter trip information accurately into the appropriate scheduling system.
- Determine the appropriate scheduling approach based on the customer's requested pickup or arrival time.
- Provide clear and accurate information regarding transportation schedules and trip details.
- Maintain a positive and patient attitude when assisting customers with questions or concerns.
- Follow established procedures and guidelines to ensure accurate and timely service.
- Complete additional customer service or administrative tasks as needed.
Qualifications:
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Professional and friendly telephone presence.
- Customer service experience preferred; retail, hospitality, call center, or similar backgrounds are welcome.
- Comfortable working with computer systems and Microsoft Office.
- Strong attention to detail and ability to accurately enter information.
- Dependable, punctual, and able to commit to the required schedule.
- Must be comfortable working with individuals who may have disabilities or additional transportation needs.
- Must successfully complete required background and drug screening prior to starting.
Additional Details:
- Training: Classroom-style training will be provided prior to working independently.
- Start Date: ASAP, with the preferred start date of Monday, October 5.
- Interview Process: Direct start process; qualified candidates may move quickly through the hiring process.
- Schedule: Candidates must be flexible to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM.
- Background/Drug Screening: A qualifying criminal background check and 5-panel drug screen are required before beginning the assignment.
- Dress Code: Business casual.
- Software: Microsoft Office and specialized scheduling/phone systems will be used.
Perks:
- Immediate start opportunity.
- Paid training.
- Potential for assignment extension or permanent employment.
- Opportunity to join a newly established team and grow with the operation.
- Full-time hours.
