Night Auditor

The Night Auditor is responsible for completing overnight accounting and reporting functions while delivering exceptional guest service at the Front Desk. This position ensures all guest and hotel accounts are accurate and balanced, prepares daily reports for management, and serves as the primary hotel representative during overnight hours.

• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Excellent organization, time management, and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency and math skills.
• Professional, positive, and solution-oriented attitude.
• Previous hotel, hospitality, cash handling, or customer service experience preferred but not required.

• Welcome and assist guests in a friendly, professional, and courteous manner.
• Process guest registrations, check-ins, check-outs, and payments accurately.
• Handle guest inquiries, requests, and concerns while maintaining confidentiality.
• Answer and direct telephone calls using proper hotel and brand standards.
• Accurately process telephone and walk-in reservations.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.

• Audit, reconcile, and balance all guest and house accounts during the overnight shift.
• Verify daily transactions and post room charges to ensure all accounts are accurate and balanced by the beginning of the next business day.
• Process credit card transactions, direct bill accounts, and no-show charges.
• Complete required daily, monthly, and annual reports.
• Follow all established accounting, credit, and inventory control procedures to minimize revenue loss.

• Serve as Manager on Duty during overnight hours when management is unavailable.
• Conduct regular inspections of the front desk, lobby, and public areas.
• Ensure the front desk, lobby, and guest-facing areas remain clean, organized, and presentable.
• Assist with laundry and other housekeeping support tasks as needed.
• Set up and replenish breakfast items when required.
• Remove snow and maintain safe access around hotel entrances and walkways when necessary.
• Monitor office equipment such as printers and fax machines to ensure proper operation.

• Follow all hotel safety, security, and emergency procedures.
• Maintain awareness of hotel activity and respond appropriately to security concerns.
• Report maintenance issues, guest concerns, accidents, and unusual situations promptly to management.
• Help maintain a safe and secure environment for guests and team members.

Typical Schedule: Overnight shift, including weekends and holidays as needed.