Job Description
We are looking for a detail-oriented Customer Service specialist to support billing operations for a contract position in Farmington, Connecticut. This role focuses on helping customers with billing-related questions while ensuring invoices, payments, and account records are handled accurately. The ideal candidate is organized, responsive, and comfortable working with financial data in a fast-paced environment.
Responsibilities:
• Create and distribute invoices, billing statements, and related account documents in line with established guidelines.
• Apply incoming payments accurately, record transactions, and provide receipts or confirmations when needed.
• Review account activity to reconcile balances, investigate discrepancies, and help resolve payment issues promptly.
• Maintain thorough and organized billing records to support accurate documentation and audit readiness.
• Respond to customer inquiries about charges, payment status, and account concerns with care and courtesy.
• Prepare reports that summarize receivables activity, account status, and other billing-related financial information.• Associate degree in accounting, finance, or a related discipline preferred.
• Up to 2 years of experience in billing, accounts receivable, customer service, or a similar administrative support role.
• Working knowledge of accounting or billing systems such as QuickBooks, along with proficiency in Microsoft Office applications, especially Excel.
• Understanding of foundational accounting concepts and confidence working with numbers and financial records.
• Strong attention to detail with the ability to manage data entry and documentation accurately.
• Effective written and verbal communication skills with a customer-focused approach to resolving issues.
• Ability to organize tasks, meet deadlines, and handle sensitive financial information with discretion.
