Help Desk AnalystLocation: Montgomery, AL
Onsite Flexibility: Onsite
Contract Details- Position Type: Right to Hire
- Contract Duration: 6-month contract-to-hire
- Pay Rate: $22.00 $22.01 / Hour (USD)
- Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Key Responsibilities- Serve as the 1st Point of Contact for clients and customers
- Perform general troubleshooting with customer via phone or email contact
- Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
- Route unresolved tickets to appropriate Tier 2 staff
- Follow-up and update clients/customers and internal teams as appropriate
- Follow, review, and update all Service Desk procedures
- Limited systems administration work
- Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities
- Resolve, escalate, and track customer service tickets through to resolution
Required Skills- 1 year Service/Help Desk experience
- General knowledge of troubleshooting and Tier 1 application support
- Great customer service skills
- Excellent communication skills both written and verbal
- Good understanding of computers, operating systems, Office 365, and various technology products
- Proficient with MS Office Word and Excel Demonstrated ability to produce and edit documentation (e.g. wireframes/ mockups/ prototypes/ report design etc.)
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
- Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up
Preferred Skills- Knowledge of Ivalua Procurement application
- Knowledge of CGI Advantage application
- Knowledge of CGI HRM application
- Experience with support or configuring ERP style applications
- Two years of experience in troubleshooting and installing business and/or Government applications software
Education Requirements- High school diploma with 1 year troubleshooting software (IT Tech)
- Preferred: 1 year of credit from an accredited college or technical school in the field of Information Systems
Important Notes- Video interviews will be conducted followed by in-person interviews for those selected.
Benefits- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-13950
Industry: Data & Analytics
#gttjobs
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
