Benefits:- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
ROLE DESCRIPTION: Be a part of a new and
thriving team that grows together, personally and professionally. Enjoy a long-term rewarding career experience by helping to protect members of the community from everyday risks and make a lasting impact on their lives. This is a role that offers plenty of
growth opportunities,
stability, and career advancement.
Expected monthly income between $4,000 to $4,500 after salary, commissions & bonuses if earned. Hourly rate = $20/hour
This full-time Customer Service role is conveniently located in Irving - Las Colinas. As a customer service representative, you will be responsible for reviewing policies & accounts, explaining rate increases & decreases, retaining business, answering inbound
calls/texts/emails, calling out to customers with important updates, updating policies, scheduling appointments, educating customers, identifying & uncovering additional needs. You will also collaborate with other office team members to role play, build new skills and develop abilities that will last a lifetime.
QUALIFICATIONS & EXPECTATIONS:- Must be located in Texas, eligible for employment in the U.S. and able to commute to work in office daily Monday to Friday 8:30 to 5:00.
- Warm, sincere & outgoing personality. A people person.
- Obtain a Texas Producers Insurance License prior to or within 30 days of hire date. Exam materials & license fee is reimbursable. General Lines Producer'sLicenses Include: Property & Casualty License and Life & Health License (completed within 90 days of employment start date)
- Must be willing to terminate other active insurance carrier appointments.
- Ability to prioritize service tasks while managing the flow of inbound service calls, texts & emails.
- Responsive communicator with a sense of urgency.
- Goal-oriented and self-motivated.
- Ability to calmly serve customers who might be upset or confused, and do so with a positive tone and attitude.
- Comfortable talking to customers about uncomfortable risks such as premature death or unexpected disabilities.
- Willing, able & eager to answer at least 20 to 30 inbound phone calls per day. Make 20 to 30 outbound phone calls per day to customers or prospects.
- Undeterred by rejection or failure - a growth mindset.
- Ability to demonstrate sincerity and a genuine interest in helping others protect themselves from everyday risks.
- Basic knowledge of insurance and insurance products - a willingness to learn more about the industry & State Farm product offerings.
- Coachable - a desire to learn & follow proven methods.
- Ability to navigate a Customer Relationship Management software (e.g. Salesforce) and coordinate office tasks, activities and appointments via Microsoft Outlook.
DAY-TO-DAY RESPONSIBILITIES:- Be the voice of the office and first or second person to answer inbound calls from customers.
- Respond to customer emails & text messages within 12 to 24 hours.
- Complete office service tasks & activities and actively retain customers.
- Ability to think critically to complete policy updates while considering multiple stakeholders.
- Execute customer service processes and procedures.
- Conduct new customer onboarding appointments in person or virtually.
