Bilingual Customer Service Representative
Emergency Disaster Relief Services
$23.28per hour
Monday-Sunday,5-Days aWeek,8-Hour Shift Between7:00am-12:00amEST
Columbus, Ohioin Franklinton(onsite)
3-Month Contractwith Potential to Extend
Why You’ll Love This Job:
- $18.35/hr base pay plus a $4.93/hr Health & Welfarefringe benefit – bringing your total compensation value to $23.28/hr
- Make a real difference – you’ll be on thefront-linehelping people navigate one of the hardest moments of their lives
- 1 hour of sick time is earned per 30 hours worked
- Paid government holidays
- Minimal essential coverage insurance
- Join a mission-driven team supporting federal disaster relief efforts across the country
- Full training provided from day one – no prior disaster relief experience needed to hit the ground running
- Gain valuable, resume-building experience in a fast-paced, highly structured environment
- Your own dedicated desk – no hoteling, no sharing, just your space
- Onsite fitness center – work out before, during, or after your shift without leaving the building
- Team building activities including contests and team meals – this teamhasfun together
- Training is 5 days long and then a nesting period for 5 days
- Free parkingonsiteor conveniently located on the bus line
What You’ll Do:
- Answer high-volume inbound calls from individuals and families affected by disasters
- Provide clear, accurate information on available federal disaster assistance programs and eligibility requirements
- Assist callers in completing, checking the status of, or troubleshooting their disaster assistance applications
- Document every caller interaction accurately and thoroughly in a secure case management database
- Follow up on pending cases and escalate complex or sensitive issues to supervisors or specialized teams
- Collaborate with teammates and other departments to ensure callers receive consistent, timely support
What We’re Looking For:
- Bilingual in English and Spanish is required
- High school diploma or equivalent
- Ability to pass a federal background check, as employment is contingent on client approval
- Must passalifetime criminal background and credit check(no current delinquencies, no student debt, no back taxes)
- Must have U.S. Citizenship
- Willrequire flexibility to support varying schedules, including evenings or weekends, based on operational needs
- Prior customer service or call center experienceis required
- Strong verbal communication skills paired with patience and empathy, especially when supporting callers in stressful situations
- Comfortable multitasking in a fast-paced environment, using case management and call center software while talking with callers
- Reliable, detail-oriented, and able to work well independently and as part of a team
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. Dawson is partnering with Fortuity Calling, LLC, which is an equal opportunity employer.
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