Collections Clerk

We are looking for a Collections Clerk to join a logistics organization in Miami, Florida. This contract opportunity has the potential to become permanent and is ideal for someone who combines strong customer communication skills with solid accounts receivable experience and a careful approach to financial accuracy. In this role, you will support collection efforts, review account activity, and help resolve payment issues while maintaining positive business relationships. Send your resume to brenda.arce@roberthalf

Responsibilities:

• Manage business-to-business collection activities by contacting customers regarding outstanding balances and encouraging timely payment.

• Review accounts receivable records to confirm payment status, identify overdue invoices, and keep account details current.

• Compare billing information, payment records, and supporting documentation to ensure financial data is accurate and complete.

• Investigate account discrepancies by researching transaction history and working with customers to resolve payment-related issues.

• Perform soft collection outreach through inbound and outbound communication while maintaining a customer-focused service approach.

• Reconcile account activity and match payments to invoices to support accurate reporting and account maintenance.

• Assist with billing and related administrative tasks that contribute to efficient receivables and collection operations.

• Coordinate with internal teams and third-party customers to address questions, clarify balances, and support issue resolution.

• Experience working in accounts receivable, collections, or a closely related accounting support role.
• Background handling B2B collections and communicating with third-party customers about open balances.
• Familiarity with accounting software systems and day-to-day accounting functions.
• Ability to reconcile accounts, compare financial records, and identify inconsistencies in billing or payment activity.
• Strong verbal communication skills for managing inbound and outbound calls with professionalism and tact.
• Demonstrated customer service skills with the ability to handle soft collections effectively.
• High attention to detail and problem-solving ability when researching and resolving discrepancies.