Description:
Summary
The Host/Hostess serves as the first point of contact for residents, families, and guests, creating a welcoming, professional, and hospitality-focused dining experience. This position greets and seats residents and visitors, manages dining reservations and seating arrangements, supports special events, and coordinates dining room flow to ensure exceptional customer service. The Host/Hostess works collaboratively with the culinary and dining services teams to promote resident satisfaction while maintaining a clean, organized, and inviting dining environment.
Essential Functions
- Welcomes residents, families, guests, and visitors in a warm, courteous, and professional manner; manage seating assignments and dining reservations to ensure an efficient and enjoyable dining experience.
- Coordinates dining room flow by communicating effectively with servers, kitchen staff, and leadership regarding resident preferences, special accommodations, wait times, and seating availability.
- Prepares and maintains dining room readiness by ensuring host stations, entry areas, menus, dining rooms, and waiting areas are clean, organized, and presentation-ready before, during, and after meal service.
- Assists with planning and coordinating private dining reservations, special events, holiday meals, and community functions while providing exceptional hospitality to residents and guests.
- Supports resident satisfaction by building positive relationships, responding promptly to questions or concerns, and communicating feedback to dining leadership to enhance the overall dining experience.
- Follows all food safety, sanitation, infection prevention, resident rights, and safety standards.
- This position is designated as essential to the operations of the organization. Team members in this role may be required to report into work (on-site at the community) during emergencies, inclement weather, or other situations when the organization remains operational.
- Complies with all company policies, procedures, and applicable laws, including HIPAA and the Code of Conduct, completing required training and reporting concerns promptly.
Physical Demands
- Frequently required to stand, walk, and carry serving trays throughout the shift.
- Frequently required to bend, reach, stoop, and perform repetitive motions associated with table service.
- Frequently required to lift and carry up to 10–15 pounds (e.g., trays, dish racks, beverage pitchers).
- Visual and auditory acuity needed to read tickets, identify food items, and communicate in a dining environment with background noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
- Always works indoors in dining rooms, service stations, and kitchen support areas.
- Frequently exposed to noise, heat from kitchen equipment, and moving carts.
- Occasionally exposed to cleaning chemicals while sanitizing tables or work areas.
- May encounter spills or wet floors; must follow safety protocols.
- Never operates motor vehicles as part of job responsibilities.
Shift
- Monday - Saturday 3:30pm - 7:30pm
- Sundays and Holidays 9:30am - 3:30pm
Requirements:
Qualification Requirements
- High school diploma or equivalent (GED).
- Strong customer service skills with a genuine passion for serving others.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent communication and interpersonal skills.
Preferred Qualifications
- Experience in the food service industry.
Knowledge, Skills and Abilities
- Strong customer-service and hospitality skills with a focus on resident satisfaction.
- Ability to communicate clearly and professionally with residents, families, and team members.
- Basic knowledge of dining room etiquette.
- Ability to work efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
- Ability to work cooperatively with culinary and dining staff to ensure smooth service flow.
- Professional demeanor, patience, and sensitivity when assisting older adults.
