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Company Overview
Global Guardianprotects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VAand Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we know how to act fast to provide unmatched service for our clients. Global Guardian is an investor-backed, high-growth company that offers employees growth opportunities within the organization.
Position Overview
TheCommand Center Security Analyst willbe responsible forhandling the day-to-day operations of theCommand Center, ensuring coverage and response capabilities. This pivotal role requires a professional with an understanding of the industry’s best practices as it relates to customer service,incident response, threat intelligence, safety and security, emergency management, and escalations. The Security Analyst will report directly to the Operations Center Manager. This position is 100% in person.
Core Duties and Responsibilities
Responsible forintake,triageand response to allcallsto the Command Center, which may include persons in distress, acting as a calm and collected security point of contact.
Ability to review intelligence feeds quickly, escalating threats to the client's employees and offices to incident management channels, acting as a conduit to action results.
Maintainmeticulous data keeping forincident management andtracking.
Respond,compileand report all informationregardingsecurityincidents that may occurduring the course ofduty.
Operatemulti-line telephone.
Provide assistance toSuccess Academywithincident-relatedrequests and support.
Escalatewithout delaycritical event informationtotheCommand Centermanageras outlined in the Standard Operating Procedures.
Identifyand prioritize emergency situations as they develop.
Communicate effectively verbally and in writing with a diverse group of people to include C-Suite executives, support staff,security operators, lawenforcementand operation centers.
Perform Operations Center functions such as entering and updating client data,maintainingduty logs,updatingand organizing company shared drive files and applications.
Proactively seekefficienciesacross all functions of the Command Center.
All other duties as assigned.
Competencies and Attributes
Alignment with Success Academy’s principles of corporate culture and goals (see Appendix).
Excellent verbal and written communication skills.
Ability to manage multiple tasks concurrently.
Exceptional vigilance and attention to detail.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication abilities.
Ability to work independently and make decisive, well-informed decisions.
Proven capability in handling high-stress situations and de-escalating conflicts.
Emotional intelligence and awareness to handle high stress situations with candor.
Qualifications and Skills
Qualifications:
3yearsexperiencein emergency management, crisis management, emergency operations centers, ora related field.
Experience working in a GSOC preferred.
Familiarity with OSINT intelligence and investigative tools.
Bachelor’s degree in Security Management, Emergency Management, Criminal Justice, International Relations, Security Studies, Political Science, or a related fieldpreferred.
Familiarity with video surveillance, access control, threat intelligence, mass notification, and incident case management systems.
Familiarity with Microsoft 365 products.
Position Type and Schedule
Equal Opportunity Employer Statement
Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information.If you need reasonable accommodation regarding the application process, do not hesitate to contact .
Appendix: Success Academy
Success Academy is a high-performing network of public charter schools in New York City, known for rigorous academics, structured classrooms, and a mission to empower children from all backgrounds to succeed.One of the mostimportant elementsof a successful work experience with Success Academy is alignment with its culture.
AtSuccess Academy, every employee strives to show ETHOS: excellence, team, humor, ownership, scholars (putting kids first). These five principles drive everything we do as an organization and fuel our success.It is who we are as an enterprise. And who we are is what we do.
Alignment with the culture and values of Success Academy is a key characteristic of a successful candidate. These will be discussed with candidates during the interview process.
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