Description:
Summary
The Dining Room Server is responsible for providing courteous, timely, and efficient meal service to residents and guests in a clean and welcoming dining environment. This position ensures accurate order delivery, maintains dining room readiness, and supports a high-quality hospitality experience. The Dining Room Server collaborates closely with dietary team members to meet resident needs and uphold safety, sanitation, and regulatory standards.
Essential Functions
- Greet residents and guests warmly and provide attentive table service throughout meals.
- Take food and beverage orders accurately, clarify dietary needs or preferences, and communicate orders effectively to kitchen staff.
- Deliver meals promptly and ensure orders are correct, appealing, and consistent with dietary guidelines.
- Clear and reset tables between seatings; maintain clean, organized dining areas.
- Refill beverages, offer additional items, and respond promptly to resident and guest requests.
- Assist with meal setup, stocking service stations, and ensuring dining areas are fully prepared before each service.
- Monitor the dining room for resident safety and comfort, reporting concerns as needed.
- Follow all sanitation, food safety, and infection control practices, including safe dish handling and proper glove use.
- Maintain knowledge of menu items, portion sizes, and dietary restrictions to assist residents effectively.
- Interact with residents, families, and visitors in a professional, respectful, and customer-focused manner.
- Maintain professional and cooperative interactions with residents, families, visitors, and staff.
- Uphold resident rights, confidentiality, and facility standards of care.
- Comply with all company policies, procedures, and applicable laws, including HIPAA and the Code of Conduct, completing required training and reporting concerns promptly.
- This position is designated as essential to the operations of the organization. Team members in this role may be required to report into work (on-site at the community) during emergencies, inclement weather, or other situations when the organization remains operational.
Physical Demands
- Frequently required to stand, walk, and carry serving trays throughout the shift.
- Frequently required to bend, reach, stoop, and perform repetitive motions associated with table service.
- Frequently required to lift and carry up to 10–15 pounds (e.g., trays, dish racks, beverage pitchers).
- Visual and auditory acuity needed to read tickets, identify food items, and communicate in a dining environment with background noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
- Always works indoors in dining rooms, service stations, and kitchen support areas.
- Frequently exposed to noise, heat from kitchen equipment, and moving carts.
- Occasionally exposed to cleaning chemicals while sanitizing tables or work areas.
- May encounter spills or wet floors; must follow safety protocols.
- Never operates motor vehicles as part of job responsibilities.
Requirements:
Qualification Requirements
- Strong customer service skills with a genuine passion for serving others.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with team members and lead by example.
Preferred Qualifications
- High school diploma or equivalent (GED).
- Experience in the food service industry.
Knowledge, Skills and Abilities
- Strong customer-service and hospitality skills with a focus on resident satisfaction.
- Ability to communicate clearly and professionally with residents, families, and team members.
- Basic knowledge of food service standards and dining room etiquette.
- Ability to work efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
- Ability to learn and follow dietary guidelines and special diet considerations.
- Ability to work cooperatively with culinary and dining staff to ensure smooth service flow.
- Professional demeanor, patience, and sensitivity when assisting older adults.
