Call Center - Benefits Advisor

Member Experience Representative

Minneapolis, MN (Hybrid Remote after 6 months)

$20.00$21.00/hour

Start Date: Oct 12th, 2026

Interview: ASAP

Make an Impact in Healthcare Customer Experience

Are you passionate about helping people and delivering exceptional service? Join a leading healthcare organization as a Member Experience Representative (MER) where youll play a vital role in supporting members and providers with their health insurance needs.

This is a great opportunity for candidates with call center experience (any industry) who are looking to step into the growing healthcare field!

What Youll Do

As a Member Experience Representative, youll be the first point of contact for members and providers, ensuring a seamless and supportive experience.

Handle 5060 inbound calls daily

Assist with claims, benefits, and eligibility inquiries

Provide clear, accurate, and empathetic communication

Navigate multiple systems to resolve concerns efficiently

Maintain exceptional customer service standards

What Were Looking For

Call center experience (required) any industry

Strong communication and problem-solving skills

Ability to multitask and manage a high call volume

Reliable, professional, and customer-focused mindset

Healthcare experience is a plus (not required!)

Work Environment & Schedule

Location: Minneapolis, MN 55439

Onsite initially, with hybrid flexibility after training

Shift Options: Between 7:00 AM 7:00 PM

8-hour shifts (assigned after training)

Candidates select top 3 preferences (not guaranteed but often accommodated)

Training Details

First 3 weeks = onsite training, 30 hours/week

During Week 1, youll select your preferred shifts

Standard schedule includes:

(2) 15-minute paid breaks

(1) 30-minute unpaid lunch

Compensation & Requirements

Pay: $20.00 $21.00/hour

BG check required

Interview: ASAP

Why Join Us?

Get your foot in the door in the healthcare industry

Supportive training and onboarding program

Opportunity to transition into a hybrid work model after 6 months

Be part of a mission-driven team that values member care

Job Type & Location

This is a Contract to Hire position based out of Minneapolis, MN.

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Minneapolis,MN.

This position is anticipated to close on Oct 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.