Systems Engineer II (Level 2)
Company Description:
At Info Advantage, we believe technology should empower people, not complicate their work. Since 1992, we have partnered with businesses throughout New York to deliver strategic IT services, cybersecurity solutions, cloud technologies, communications systems, and managed support that help organizations operate securely, efficiently, and confidently.
Our human centered approach sets us apart. We combine deep technical expertise with responsive, personalized service, ensuring our clients always have access to real people who understand their business and are committed to their success. Clients benefit from same business day response commitments, 24/7 monitoring, proactive guidance, and technology roadmaps aligned to their long term goals.
Role Description:
This is a full-time hybrid role for a Systems Engineer II at Info Advantage Inc. As a mid-level engineer in our MSP environment, you will serve as a "jack of all trades" resource, balancing hands-on technical work with customer support and project execution. Your days will vary from configuring firewalls and deploying servers to troubleshooting end-user issues and leading cloud migrations. This role is ideal for someone who thrives in a dynamic environment, enjoys solving diverse challenges, and isn’t afraid to get their hands dirty.
Key Responsibilities:
Infrastructure Deployment & Management:
- Configure and maintain firewalls, switches, and wireless access points (e.g. UniFi, Fortinet, SonicWALL).
- Deploy and manage on-premises and cloud servers (Windows Server, Hyper-V, VMware).
- Implement and troubleshoot backup/disaster recovery solutions (Veeam, Azure Backup, etc.).
Microsoft Modern Work Solutions:
- Administer EntraID (Azure AD), including identity management, conditional access, and SSO.
- Manage endpoints via Microsoft Intune (policies, application deployment, Autopilot).
- Support Microsoft 365 workloads (Exchange Online, SharePoint, Teams).
Cloud & Virtualization:
- Assist with cloud migrations (Azure) and hybrid environment setups.
- Optimize virtualized environments (VMware, Hyper-V) for performance and scalability.
Customer Support & Projects:
- Provide escalated technical support for clients, resolving issues ranging from network outages to user access problems.
- Lead or contribute to projects like office relocations, hardware refreshes, and security upgrades.
Documentation & Best Practices:
- Maintain detailed documentation for systems, processes, and client environments.
- Recommend and implement improvements to enhance reliability and security.
Qualifications:
Technical Skills:
- 3+ years of experience in systems engineering, preferably in an MSP or IT services environment.
- Proficiency in Microsoft stack (Windows Server, EntraID, Intune, M365).
- Hands-on experience with networking (firewalls, VLANs, VPNs), virtualization, and cloud platforms.
- Familiarity with RMM tools and PSA platforms is a plus (especially those in the MSP industry)
Soft Skills:
- Strong problem-solving skills and the ability to diagnose issues under pressure.
- Excellent communication skills for interacting with clients and team members.
- Self-motivated with the ability to manage multiple priorities.
Education/Certifications:
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- Certifications such as Microsoft 365 Certified, Azure Administrator, CCNA, or VMware VCP are highly preferred.
Work Environment
- Hybrid role based in Rochester, NY, with flexibility for remote work (onsite client visits required).
- Must be willing to participate in occasional after-hours upgrades or emergency support.
- Must be willing to travel locally to client sites as needed.
Why Join Us?
- Work with a variety of technologies and industries. No two days are the same!
- Collaborative team with opportunities for growth and certifications.
- Competitive compensation and benefits.
If you’re a versatile engineer who loves tackling new challenges and making an impact for clients, we’d love to hear from you!
This is not a software development role. Hands-on troubleshooting and customer interaction are core to this position.
