We use essential cookies

Please Accept our Privacy Policy

Bilingual Customer Service Representative

Octagon Consulting LLC

Austin, TX • 10/1/2026

Bilingual , Call Center , Customer Service , General , Professional

Job Description

Job Description
  • Title: Customer Service Representative
  • Location: Austin, TX
  • Work Type: On-site
Key Responsibilities
  • Handle inbound calls, emails, voicemails, and walk-in customers
  • Process payments and customer transactions
  • Maintain and update customer account records
  • Resolve customer issues by:
    • Identifying problems
    • Providing solutions
    • Following up for resolution
  • Provide product/service information
  • Meet productivity, quality, and schedule adherence standards
  • Support overall customer service center operations
Required Skills & Competencies
  • Strong communication skills (phone, written, verbal)
  • Excellent customer service & interpersonal skills
  • Ability to:
    • Handle difficult customers
    • Multitask in a fast-paced environment
    • Work independently and in teams
  • Strong attention to detail and organization
  • Good computer skills (Microsoft Office)
  • Empathy, patience, and active listening
Education & Experience
  • High school diploma or GED required
  • 1+ year customer service experience (required)
  • Call center experience (preferred)
  • Bilingual Spanish Required