This job is posted on behalf of The Exeter Group by Top Echelon.
Position Summary
The Case Manager is responsible for providing non-clinical support services to individuals with behavioral health needs, specifically individuals with severe and persistent mental illnesses. This position plays a critical role in client engagement, care coordination, and service access by assisting individuals in navigating healthcare, asocial services, and community-based resources.
Job Duties
- Conduct outreach and engagement activities in community, home, and clinic-based settings.
- Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS).
- Establish and maintain supportive, professional relationships with clients.
- Assist with client intake, orientation, and ongoing engagement efforts to reduce barriers to care.
- Support care coordination efforts, including appointment scheduling, reminders, and follow-up.
- Plan and implement individual and group therapeutic activities.
- Collaborate with interdisciplinary teams to ensure continuity of care and service alignment.
- Assist in developing and implementing individualized service plans under supervision.
- Monitor client progress and communicate updates to clinical staff.
- Connect clients to community resources including housing, transportation, employment, food assistance, and healthcare services.
- Assist clients in completing applications and accessing public benefits or community programs.
- Advocate on behalf of clients to reduce barriers and improve access to services.
- Provide non-clinical support during crisis situations, including de-escalation and coordination with clinical staff.
- Follow established protocols to ensure client safety and appropriate escalation when needed.
- Maintain accurate and timely documentation, including service logs, outreach activities, and client interactions.
- Ensure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA)
- Work closely with clinicians, counselors, and case managers to support service delivery.
- Participate in team meetings, case reviews, and supervision sessions.
- Support administrative and programmatic needs, as assigned.
Qualifications
- Bachelor’s degree in Human Services, Psychology, Social Work, or a related field.
- Experience in caser management, social services, or behavioral health.
- Experience working with vulnerable populations preferred.
- CPR/First Aid preferred.
- CPI or equivalent de-escalation training preferred.
- Valid driver’s license and reliable transportation required.
