Call Center Specialist

Bilingual Inbound Call Center Specialist
Location:McAllen, TX (In-office)

AnswerOneis accepting applications for Bilingual Inbound Call Center Specialists in McAllen, TX, servicing a large client base. We are looking for motivated and performance-driven people to fill these unique and important positions!

We provide professional inbound communication services, acting as the frontline for our clients. Our team specializes in high stakes call handling, including greeting callers, documenting essential details, and ensuring critical information reaches the right personnel through precise routing and emergency paging. Given our extensive work with funeral homes, we seek team members who balance technical precision, prioritize accuracy and detail, all while with deep empathy and compassion. Our Inbound Call Center Specialists assist a diverse clientele by taking calls in both English and Spanish, providing seamless translation and interpretation whenever necessary.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection, and the heart of connection is inclusion. We provide paid-training, great on-going support and benefits.

Duties:

• Obtain customer information by answering telephone calls, interviewing callers and verifying information.
• Document all necessary and needed information.
• Follow all required processes and procedures.
• Attend and successfully complete required Call Center training.

The Skills and Qualifications we look for are:

• Demonstrates verbal and written communication skills specifically in English and Spanish: spelling, grammar and diction.
• Use professional phone voice communicating customer care and concern.
• The ability to successfully and accurately type 35 WPM.
• Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
• Use PC/computer skills in the Microsoft Windows environment.
• Ability to work a flexible schedule including weekends and holidays.

Compensation: Earn a premium rate of $16/hr hour by maintaining perfect attendance. This includes punctuality at the shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is $18.50/hr.

Shifts:

• Full Time
  • Tuesday-Saturday, 5pm-2am (Sun/Mon Off)
  • Tuesday-Saturday, 3pm-12am (Sun/Mon Off)
  • Sunday, Monday, Wednesday, Thursday, Friday, 3pm-12am (Tues/Sat Off)
• You must be available to work evenings, a weekend shift, and holidays

Our Benefits for Full-Time Employees Include:

• Employee Stock Ownership
• Comprehensive Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance Policy
• Legal Assistance

AnswerOne is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply today!