Scheduling Dispatcher

Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Scheduling Dispatcher will be responsible for the operational and administrative support functions. The Scheduling Dispatcher takes calls from clients and determines the necessary service logistics, communicates, and manages associated workflows, schedules Agents, tracks and reports assignment/project outcomes, and assists internal and external stakeholders in the successful delivery and execution of security-related services.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Coordinate services, operational and administrative supporting needs.
• Ensure deadlines are met for scheduling, dispatching, and audits.
• Track and report outcomes of schedules and other metrics assigned.
• Process and prioritize emergency and non-emergency requests for assistance and respond accordingly.
• Operate a variety of communications equipment including radio consoles, telephones, and computer systems.
• Comprehend and execute new operational technologies placed within the workspace.
• Enter, update, and retrieve information from multiple computer systems.
• Process and maintain a wide variety of files, logs, reports, and forms (soft and hard copy).
• Draft incident reports based upon events.
• Maintain in-depth knowledge of and adhere to the emergency procedures, dispatching procedures, and executive response procedures.
• Perform metrics tracking, data entry, and electronic reporting.
• Support all department and Company goals and objectives.
• Maintain the highest level of professional appearance and demeanor.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with relevant experience in customer service and/or security related experience.Security operations experience is preferred, particularly candidates who have served as former security supervisors with an understanding of scheduling, staffing, and managing field personnel.

• Sound judgment and decision-making ability.
• Able to manage multiple tasks/projects with competing deadlines and priorities.
• Able to carry out responsibilities with little or no supervision.
• Effective written and verbal skills at all levels within the organization and external client representatives.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Attentive to detail.
• Able to adapt as the external environment and the organization evolves.
• Client service focused.
• Serve as an effective team member.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Exposure to sensitive and confidential information.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.