Software Developer

Location:United States (remote or hybrid) ·Reports to:VP of Engineering ·Type:Full-time

About the role

Universal Background Screening is modernizing its platform withOrion, a cloud-based background-screening platform. It runs alongside long-standing legacy systems while clients migrate.We'relooking for ahands-on Senior Development Managerto be thefirst line of technical response in U.S. hours.You'lllog in, investigate,debugand find the root cause of production issues quickly, then drive them to resolution with our global engineering teams.You'llalso lead and grow U.S. engineering capability so that Orion can be supported end to end from the United States.

This is a player-coach role.You'llspend real time in logs, dashboards, code and data, andyou'llbuild the processes and people that make production support predictable.

Whatyou'lldo

Production support and root-cause analysis (primary focus)

Act as the U.S.-hours technical lead for Orion production issues. Triage, reproduce, and investigate through logs, metrics, traces,queriesand code.

Perform root-cause analysis and deliver a clear diagnosis, workaround or fix path fast, even when the permanent fix is built by another team.

Hand off well-documented findings to global engineering teams, so fixes start from evidence, not from scratch.

Own incident communication: keep tickets current (status, workaround, fix, target release) and keep stakeholders informed until closure.

Lead post-incident reviews and drive the follow-up actions that prevent repeats.

Engineering leadership

Lead,mentorand grow U.S.-based engineers, and build their ability to support Orion independently. That includes knowledge transfer,runbooksand training.

Partner with engineering leaders and teams across time zones on priorities,handoffsand escalations.

Help define and run the support model: triage ownership, escalation paths, on-callrotationand U.S./global handoffs.

Delivery and quality

Work with Product, ProgramManagementand Scrum to turn business needs into clear, prioritized, well-scoped work.

Support predictable two-week sprint delivery and releases:releasereadiness, verification, and rollback when needed.

Champion engineering discipline: code review, testing, ticket hygiene,documentationand secure coding.

Identifyrecurring issues and technicaldebt, andmake the case for fixing root causes.

Platform knowledge

Become an expert in Orion's architecture,integrationsand data flows, including how Orion interacts with legacy systems during migration.

Keep architecture,runbooksand troubleshooting guides current in Confluence.

Whatyou'llbring

Required

8+ years in software engineering, including 3+ years leading engineers or teams, while staying hands-on.

Strongproductiondebugging and root-cause analysisin distributed, cloud-hosted systems.

C#/ .NET(.NET 6+), including REST APIs and service-to-service integration.

SQL and relational databases(MySQL and/or SQL Server): query analysis, performance tuning, data investigation.

Observability tools:centralized logging (e.g.ELK/Elasticsearch), metrics and alerting (e.g.Grafana), and log-driven diagnosis.

Containers andcloud:Docker, Kubernetes, and AWS (e.g.RDS).

Integrations and security basics:JSON/XML APIs, OAuth 2.0/JWT, certificates, TLS.

Source control and delivery:Git branching workflows (e.g.GitFlow), CI/CD pipelines, code quality gates (e.g.SonarQube).

Agile tooling:Jira and Confluence.

Excellent written communication: clear incident updates,RCAsand handoffs to distributed teams.

Comfort working with teams across time zones, with some flexibility for early-morning overlap and occasional evening release windows.

Nice to have

Experience modernizing or migrating from legacy platforms (e.g.classic ASP, VB, older monoliths) to modern services.

Background screening, HRtechor other regulated data (FCRA, PII handling).

Experience with ATS or HRIS integrations.

MongoDB, load testing (e.g.JMeter)or test automation (e.g.Playwright).

Practical use of AI-assisted development and debugging tools, with sound review practices.

Experience building on-call programs,runbooksand incident-management processes.

What success looks like

First30 days:access to all environments and tools; you know the Orion architecture, keyintegrationsand the support process; you shadow and then lead triage of live issues.

First 60?90 days:you independently triage and root-cause most U.S.-hours production issues, with clear handoffs and current tickets; the first runbooks are in place;you'retraining other U.S. engineers.

Ongoing:faster time to diagnosis, fewer repeat incidents, predictable releases, and a U.S. team that can support Orion end to end.