Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Indianapolis, Indiana. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and hands-on experience managing service requests and desktop support tasks.
Responsibilities:
• Provide front-line technical support for desktop, laptop, and Windows-related issues, ensuring timely resolution for end users.
• Investigate and resolve routine hardware, software, and account-access problems through effective troubleshooting practices.
• Manage incoming service requests, document issue details accurately, and track progress through ticketing systems such as JIRA and service desk platforms.
• Support user account administration activities, including access updates and directory-related tasks within Active Directory.
• Install, configure, and maintain Microsoft Windows 10 systems and standard business applications across user workstations.
• Assist employees with application support needs, including common productivity tools and Adobe Acrobat.
• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.
• Contribute to desktop support operations by identifying recurring issues and recommending practical solutions to improve service quality.• Hands-on experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for user account and access support tasks.
• Proficiency supporting Microsoft Windows, including Windows 10 desktop environments.
• Ability to perform basic troubleshooting for hardware, software, and connectivity issues.
• Experience handling service desk tickets and maintaining accurate issue documentation.
• Familiarity with Adobe Acrobat and common end-user application support needs.
• Experience using JIRA or a similar ticket management system.
• Strong customer service, organization, and communication skills.
