Customer Service Representative (CSR)

$25–$30/hour + Monthly Bonus | Full-time | Bronx, NY

You and Us Heating & Air Conditioning is a growing residential and light-commercial HVAC company serving the Bronx, Westchester County, and surrounding areas. We handle HVAC repair, equipment replacement, boilers, furnaces, central AC, heat pumps, mini-splits, hydronic systems, water heaters, indoor air quality, and preventive maintenance.

“Comfort You Can Count On. Every Season.”

We're looking for an experienced Customer Service Representative with an HVAC, plumbing, or home-services background. You're calm and professional on the phone, organized, coachable, and comfortable in a performance-driven office where your work directly drives booked calls and revenue.

• $25–$30/hour for experienced CSRs

• Base pay is determined by directly relevant HVAC, plumbing, or home-service experience

• Monthly performance bonus opportunity of up to $750, based on booking performance, lead follow-up, Comfort Club memberships, recovered estimates, and company revenue goals

• $1,000 retention bonus: $500 after 90 days and $500 after six months, while employed and in good standing

• Paid vacation and paid sick days

• Answer and convert incoming calls

• Book qualified service appointments

• Communicate clearly and professionally with customers

• Return missed calls and follow up on online leads

• Follow up on unsold estimates

• Present and sell our Comfort Club maintenance memberships

• Maintain accurate CRM records

• Follow written office procedures and scripts

• CSR or call-booking experience in HVAC, plumbing, or home services

• Calm, confident telephone presence and strong listening skills

• Measurable results booking calls, following up leads, or recovering revenue

• Highly organized with strong attention to detail

• Coachable and comfortable with accountability and performance goals

• Comfortable using a CRM and following written procedures

Full-time, in office. Occasional evenings or weekends as needed.

This is a chance to be a key part of a growing HVAC company where strong performance is rewarded. If you love helping customers, take pride in a well-run office, and want your results to show up in your paycheck, we'd love to hear from you.

Work Location: 3870 White Plains Road, Bronx, NY 10467