Parts and Service Counter Associate

Parts and Service Counter Associate

Summary Description:

Performs a variety of customer service, in store marketing, promoting, advertising and stocking duties related to the receiving, sale, and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealership with a particular focus on parts and service departments. Ongoing responsibility for assisting with the counter parts sales, service department scheduling and customer service responsibilities. Particular focus on the sale of new and used trailer accessories, parts and towing necessities.

Major Duties and Responsibilities:

1. Trailer Parts Dept:

· Sell products and/or services to meet the customer’s needs.

· Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.

· Assist in keeping parts department clean and orderly.

· Record all sales and/or customer transactions that occur.

· Assist customers with special order parts.

· Assist with General Manager in merchandising displays.

· Maintain the retail sales floor and displays to meet or exceed the dealership’s standards and improve customer satisfaction.

· Control showroom inventory to ensure maximum sales and customer satisfaction.

· Perform routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area including sweeping, mopping, trash removal, bathroom and store room cleaning.

· When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership. Process warranties and new return merchandise as required at a point of sale.

· Attend training and meetings as prescribed by Management to maintain proficiency in his/her job description.

· Use dealership equipment and resources safely and proficiently.

· Perform other tasks as required by Management.

· Maintain a professional appearance per dealership guidelines.

· Verify receiving documents.

· Follow up on shortages and expedite by reporting to Management.

· Should be knowledgeable in merchandising.

2. Trailer Service Dept:

· Process customer service requests, maintain service schedule

· Communicate effectively with techs and Service Manager to maintain a smooth flow of repairs through the shop on a daily basis.

· Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and dealership’s satisfaction.

· Greet customers immediately in a courteous manner.

· Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.

3. Qualifications and Job Requirements:

· Ability to speak effectively one on one.

· Ability to effectively listen.

· Ability to interpret customer needs.

· Ability to absorb and immediately apply information learned.

· Basic computer skills.

· High School Diploma or GED Equivalent.

· Good organizational skills.

· Forklift experience a plus.

· Ability to speak Spanish a plus.

4. Physical Demands:

· The noise level in the work environment is usually low to moderate.

· Requires use of both hands.

· Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 50lbs of material.

· Frequently requires the ability to help customers hook up trailers to their vehicles.

5. Commitments:

· Treat all employees and customers fairly, courteously and with dignity.

· Maintain positive relationships with customer, other employees and owners.

· Be early, flexible and available for scheduling.

· Focus on quality and service.

· Be neat and clean.

· Wear uniform shirt every day.

· Demonstrate an interest in growing with the business.

· Available Monday through Friday 8A-5P and some weekends as needed.

A-P Trailer Company is an equal opportunity employer.

A-P Trailers, A division of Advantage Trailer Company, LLC, is opening a new dealership in the Indianapolis area. This is an opportunity to join a dealership at the very beginning and put your stamp on it.

Advantage Trailer Company has been serving the central Florida region since 1996, providing top notch trailers, parts and service. With A-P Trailers, we look to take that culture and bring it back to the owner's hometown of Indianapolis.