- Process refund checks and update NIL collections invoices.
- Process OSFA invoices during staff absences, including monthly invoice submission and tracking.
- Track and report postage usage.
- Process and track ECSI-related invoices.
- Maintain accurate spreadsheets for invoice and submission tracking.
- Support the processing of NIL Promissory Note manifests.
- Assist with intake, review, and tracking of documentation related to institutional eligibility for state financial aid programs.
- Order office supplies and assist with mailings, scanning, and document management.
- Respond professionally to calls and inquiries from students and families.
- Coordinate with other DHE work units as needed.
- Provide general administrative and meeting-planning support to OSFA staff.
- Maintain accurate records and information in accordance with established procedures.
- Interpret and apply applicable laws, regulations, policies, and procedures.
- Prepare clear and organized reports, correspondence, instructions, spreadsheets, and other materials.
- Maintain a high level of professionalism, discretion, and confidentiality.
- Adapt to changing priorities and support urgent operational needs and special projects.
Required Skills & Qualifications
- Experience in finance, accounting, financial administration, or administrative support.
- Strong experience with Microsoft Excel, Word, and PowerPoint.
- Ability to create and maintain spreadsheets, reports, and professional documents.
- Strong attention to detail and accuracy when handling financial records and invoices.
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills.
- Ability to handle confidential and sensitive information professionally.
- Ability to work collaboratively with individuals at different organizational levels.
- Ability to manage multiple priorities and adapt to changing requirements.
Preferred Qualifications
- Experience working in a government, education, financial aid, or public-sector environment.
- Experience with invoice processing, financial tracking, or payment administration.
- Familiarity with state financial aid programs and related documentation.
- Experience working with ECSI or similar financial systems.
- Experience maintaining financial and administrative records.
