Catering and Event Server

Role: Catering and Event Server
Company: Pinx Catering
Department: Logistics
Reports To: Director of Events & Logistics

SUMMARY

Our Catering and Event Servers are the face of Pinx Catering at every event, delivering an elevated and polished guest experience from the first moment of setup through the final farewell. Servers combine meticulous behind-the-scenes preparation with warm, attentive, professional on-site service to ensure every client and guest receives our highest standard of hospitality and satisfaction, in line with Pinx Catering's commitment to continually elevate the client experience.

DUTIES AND RESPONSIBILITIES

Event Preparation & Logistics

- Responsible for event preparation, set up, and closing

- Transport food and supplies to the venue

- Set up for food service with accuracy and attention to detail

- Return to our offices to put all equipment away, restock supplies, and report any issues or shortages

- Adhere to safety and food quality regulations at all times

Elevated On-Site Guest Experience

- Serve clients and guests food and beverages in a positive, professional, and friendly manner that reflects Pinx Catering's elevated service standards

- Anticipate guests' needs and exceed customer service expectations before being asked

- Present a professional appearance and manner at all times, representing the Pinx Catering brand with polish and pride

- Partner with Event Managers on-site during drop-off, limited-service, and full-service events to deliver seamless, detail-oriented execution

- Maintain composure and grace in a fast-paced, client-facing environment

- Communicate proactively with Event Managers and teammates to resolve issues quickly and discreetly, without disrupting the guest experience

- Exercise sound judgment and discretion when working around clients, guests, and high-profile events

Training, Onboarding & Development

- Successfully complete Pinx Catering's 2-Week New Hire Onboarding Protocol, including back-of-house preparation training and hands-on, on-site training paired with an Event Manager

- Participate in the 30/60/90-Day Performance Assessment process and apply feedback to continuously elevate service delivery

- Perform other related duties as assigned by management

QUALIFICATIONS

- High school diploma or GED certificate (preferred)

- 1+ year of hospitality-related experience

- Excellent communication skills

- Able to take direction and apply feedback in real time

- Able to lift and carry up to 40 lbs

- Flexible schedule

- Reliable transportation

- Successful completion of Pinx Catering's New Hire Onboarding Protocol within the first two weeks of employment

COMPETENCIES

- Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

- Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

- Guest Experience & Hospitality: Delivers warm, attentive, and anticipatory service that elevates the client and guest experience beyond expectations; represents the Pinx Catering brand with polish, professionalism, and discretion; treats every event as an opportunity to exceed expectations.

- Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

- Dependability: Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

- Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

- Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

- Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

- Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitment to goals and objectives; supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

- The employee must frequently lift and/or move up to 40 pounds

- Required protective clothing: non-slip shoes

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.