Automotive Service Advisor - European Vehicle Specialist

Euromotive Performance – Pompano Beach, FL
Compensation: $80,000–$120,000+ based on experience and performance

Euromotive Performance is seeking an experienced Automotive Service Advisor/Service Writer to join our European automotive repair facility in Pompano Beach.

This is not an entry-level position.

We are looking for a proven automotive Service Advisor who understands how to manage the complete customer experiencefrom the initial appointment through vehicle deliveryand can confidently coordinate customers, technicians, estimates, parts, approvals, workflow, and follow-up.

We specialize in European vehicles including BMW, Mercedes-Benz, Audi, Porsche, Land Rover/Range Rover, Bentley, Rolls-Royce, MINI, Volkswagen, Volvo, Maserati, McLaren, and other European makes.

• Work in a professional, modern European specialty repair facility

• Service premium brands including BMW, Mercedes-Benz, Audi, Porsche, Land Rover, Bentley, Rolls-Royce, McLaren, and more

• Approximately 6,000-square-foot facility with professional diagnostic and service equipment

• Strong earning potential for an experienced, productive Service Advisor

• Established customer base with a focus on long-term relationships and quality repairs

• Work directly with experienced European automotive technicians

• Professional environment focused on communication, organization, quality, and customer service

• Long-term opportunity for the right person to grow with the company

The right candidate takes ownership of the position.

You should not need to be reminded to call a customer, follow up on an estimate, check on a part, review technician recommendations, or determine why a vehicle has not progressed through the shop.

We are looking for someone who is:

• Proactive and highly organized

• Professional and confident with customers

• Technically knowledgeable about automotive repair and maintenance

• Strong at follow-up and communication

• Comfortable presenting and selling legitimate repairs and maintenance

• Able to work effectively with experienced automotive technicians

• Detail-oriented and accountable

• Focused on creating long-term customer relationships

We do not use high-pressure sales tactics. Our approach is based on accurate information, proper recommendations, strong communication, and earning the customer's trust.

When applying, please make sure your rsum clearly shows:

• Your years of Automotive Service Advisor / Service Writer experience

• The automotive shop-management systems you have used

• The European vehicle brands you have worked with

• Any experience working in an independent European repair facility or European dealership

Please do not apply if you do not have at least 3 years of recent Automotive Service Advisor/ Service Writer experience.

YOUR APPLICATION WILL BE KEPT STRICTLY CONFIDENTIAL. WE UNDERSTAND THAT MANY QUALIFIED CANDIDATES ARE CURRENTLY EMPLOYED, AND WE WILL HANDLE ALL COMMUNICATION WITH COMPLETE DISCRETION.

$80,000 - $130,000 yearly

As a Service Advisor, you will manage the customer and repair-order process from beginning to end.

Responsibilities include:

• Scheduling appointments and greeting customers

• Accurately documenting customer concerns

• Opening and managing repair orders

• Reviewing technician inspections and diagnostic findings

• Preparing accurate repair and maintenance estimates

• Presenting recommendations and obtaining customer authorization

• Keeping customers informed throughout the repair process

• Coordinating workflow between customers and technicians

• Monitoring vehicles throughout the repair process

• Sourcing and verifying correct parts when necessary

• Reviewing completed repairs before vehicle delivery

• Processing invoices and customer payments

• Following up on declined work and previously recommended services

• Maintaining complete and accurate repair-order documentation

• Helping maintain an efficient and productive shop workflow

• Building long-term relationships with our customers

Applicants must have:

• A minimum of 3 years of recent Automotive Service Advisor/Service Writer experience

• Experience in a professional independent repair facility or dealership

• Strong automotive mechanical knowledge

• Understanding of automotive repair procedures, maintenance schedules, labor operations, and diagnostic recommendations

• Experience creating repair orders, estimates, parts and labor quotes, customer authorizations, and invoices

• Experience using automotive shop-management software

• Strong telephone, text, email, and face-to-face communication skills

• Proven ability to professionally present and sell automotive repairs and maintenance

• Strong organizational and multitasking skills

• Excellent follow-up habits

• Professional appearance and attitude

• Valid driver's license

• Reliable and punctual work history

Preference will be given to candidates with:

• Previous experience working with European vehicles

• Experience in an independent European specialty repair facility

• Experience with BMW, Mercedes-Benz, Audi, Porsche, Land Rover/Range Rover, Bentley, or similar brands

• Experience with Tekmetric

• Familiarity with digital vehicle inspections

• Experience using OEM or aftermarket electronic parts catalogs

• Familiarity with factory service information, labor guides, maintenance schedules, TSBs, wiring diagrams, and repair procedures

Euromotive Performance is an established independent European automotive repair facility located in Pompano Beach, Florida.

We operate from an approximately 6,000-square-foot facility specializing in European vehicle diagnostics, maintenance, service, and repair.

We are ASE Certified and licensed by the State of Florida and Broward County.