Second Shift Help Desk Analyst

We are looking for a Second shift Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Columbus, Ohio. This role focuses on resolving day-to-day hardware, software, and account-related issues while delivering responsive service in a hospitality-driven environment. The ideal candidate is comfortable working with Microsoft Windows systems, handling support requests efficiently, and maintaining a high standard of customer care.

Responsibilities:

• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting daily operations.

• Respond to service desk requests in a timely manner, document actions taken, and follow issues through to resolution.

• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.

• Troubleshoot Microsoft Windows 10 and related Windows environment issues to restore system functionality quickly.

• Diagnose common software and connectivity problems by applying structured troubleshooting methods.

• Escalate more complex incidents when necessary while ensuring clear communication with users and internal support teams.

• Install, configure, and maintain standard desktop applications and workstation settings as required.

• Contribute to service continuity by identifying recurring support issues and sharing practical recommendations for improvement

• Experience providing help desk or desktop support in a structured work environment.
• Working knowledge of Active Directory for routine user and access support tasks.
• Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows platforms.
• Ability to perform basic troubleshooting for hardware, software, and user access issues.
• Familiarity with managing and updating service desk tickets accurately.
• Strong communication skills with a customer-focused approach to technical support.
• Ability to prioritize multiple requests and work effectively in a fast-paced setting.