Contract Child Support Officer II
Goodwill Talent Solutions | Office of the Texas Attorney General
Location:5452 HWY 105 N,Conroe, TX 77304
Position:Full-Time, Contract | Hybrid
Pay:$19.00/hour | Weekly Pay
Schedule:Monday–Friday, 8:00 a.m.–5:00 p.m.
Benefits:Medical benefits available after 90 days for eligible full-time employees
About the Position
Goodwill Talent Solutions is seeking a Contract Child Support Officer IIto support the Office of the Texas Attorney General’s Child Support Division.
This is a detail-oriented, computer-based position involving case research, investigation, data entry, document review, and customer communication. Candidates should be comfortable working with detailed information and learning web-based case management systems, including the Children Are My Priority (ChAMP) system.
The position is hybrid after the initial in-office training period.
What You’ll Do
- Conduct investigations to locate parties, verify employment, and identify assets.
- Research and review child support cases using computer systems, including ChAMP.
- Prepare documents related to establishing and enforcing child and medical support orders.
- Negotiate lump-sum payments and out-of-court agreements.
- Monitor cases and refer delinquent cases for appropriate enforcement action.
- Perform accurate data entry and maintain electronic case files.
- Review cases for potential closure.
- Explain child support policies and procedures to customers and respond to inquiries and complaints.
- Maintain knowledge of applicable child support policies, Texas Family Law, and federal regulations.
- Maintain confidentiality and comply with agency policies and procedures.
What We’re Looking For
We are looking for candidates who are:
- Highly detail-oriented and organized
- Comfortable with data entry and computer-based research
- Able to learn and navigate web-based systems and databases
- Strong in written and verbal communication
- Comfortable reviewing and handling confidential information
- Able to follow established policies and procedures
- Customer-service oriented and professional
- Able to work independently and manage multiple cases
High school diploma or equivalent required. Experience in data entry, investigations, collections, customer service, records management, legal administration, or related work is a plus.
Why Join Goodwill Talent Solutions?
This position provides valuable experience in case management, investigation, legal administration, data entry, and government operations, along with the flexibility of a hybrid work schedule after training.
Ready to take the next step? Apply today to join the Goodwill Talent Solutions team!
